Product Manager, Merchant Ops & Experience

GoTo Financial; Daerah Khusus Ibukota Jakarta; On-site; IDR 400,000,000 - 900,000,000; Full time

Job summary

GoTo Financial’s Enterprise Merchant team is seeking a Product Manager to own the roadmap for Merchant Operations and Experience, driving onboarding, reporting, and merchant usability. You will also build internal tooling to speed up operations, collaborating with engineering and business leads to scale solutions that impact millions of merchants.

You will partner with analytics, design, and product teams to translate ambiguous problems into concrete use cases, manage senior stakeholders, and

Qualifications

• 4–5 years of product management experience delivering operations and experience-related products with end-to-end ownership.
• Payments/fintech background is a plus.
• Ability to create clarity in ambiguity and turn complex problems into concrete use cases.
• Grounding in data, design, research, and software engineering to partner with those teams.
• Strong analytical skills and use of data/metrics to decide what to build; SQL familiarity helps.

Responsibilities

• Own the product roadmap and strategy for Merchant Operations and Experience.
• Grow the business by building value-added services and a reliable operations stack for merchants (reporting, onboarding, support).
• Scale internal ops tooling to speed up merchant servicing by operations teams.
• Represent Merchant Operations in cross-functional and leadership forums; negotiate scope with senior stakeholders.
• Set and own key results for customer satisfaction, usability, on-time delivery, and other business metrics.
• Build trusted relationships with engineering, business, and stakeholders to keep delivery moving.
• Turn complex operational problems into a roadmap others can execute against.

Skills

Product management

Operations experience

Data analysis

SQL knowledge

Stakeholder management

GenAI familiarity

Job description

GoTo Financial’s Enterprise Merchant team is seeking a Product Manager to own the roadmap for Merchant Operations and Experience, driving onboarding, reporting, and merchant usability. You will also build internal tooling to speed up operations, collaborating with engineering and business leads to scale solutions that impact millions of merchants.

You will partner with analytics, design, and product teams to translate ambiguous problems into concrete use cases, manage senior stakeholders, and