Product Implementation Lead (Life Insurance) – Hybrid

Manulife; Jakarta Pusat; Hybrid; IDR 500,000,000 - 700,000,000; Full time

Job summary

Manulife is seeking a Product Implementation Assistant Manager to lead end-to-end product implementations, enhancements, and strategic initiatives, collaborating with Product Development, Pricing, Operations, and Technology teams to translate business requirements into effective operational and system solutions.

You will drive requirement analysis, product documentation, system implementation, UAT, launch readiness, and post-implementation support, gaining broad exposure to life insurance

Qualifications

• Bachelor's Degree in Information Technology, Information Systems, Insurance, Actuarial Science, Finance, Business Administration, or related discipline.
• Minimum 5 years of experience in life insurance, preferably in Product Development, Product Management, Product Implementation, Business Analysis, Project Management, or related functions.
• Strong understanding of life insurance products, operational processes, and system implementation lifecycle.
• Experience working with cross-functional teams across business and technology functions.
• Strong communication, stakeholder management, and coordination skills.

Responsibilities

• Support end-to-end product implementation activities for new products, product enhancements, and strategic business initiatives to ensure timely and quality delivery.
• Review and coordinate product specifications, business requirements, and implementation documentation to ensure requirements are clearly defined and understood by relevant stakeholders.
• Facilitate stakeholder discussions, requirement clarifications, and implementation planning activities to support successful project delivery.
• Coordinate User Acceptance Testing (UAT) activities with business users and technology teams, ensuring appropriate participation, issue resolution, and business readiness prior to implementation.
• Support the preparation and implementation of customer-facing documentation, communication materials, and operational requirements related to product launches.
• Monitor implementation progress, identify risks and dependencies, and coordinate with relevant stakeholders to support timely resolution.
• Support product launch readiness activities to ensure operational, system, training, and communication requirements are completed before launch.
• Assist in managing post-launch activities, production issue resolutions, and enhancement initiatives to support business and customer needs.

Skills

Stakeholder management

Project coordination

Requirement analysis

Communication

Analytical thinking

Cross-functional teamwork

UAT coordination

Education

Bachelor's degree in IT/IS/Finance/Business

Job description

Manulife is seeking a Product Implementation Assistant Manager to lead end-to-end product implementations, enhancements, and strategic initiatives, collaborating with Product Development, Pricing, Operations, and Technology teams to translate business requirements into effective operational and system solutions.

You will drive requirement analysis, product documentation, system implementation, UAT, launch readiness, and post-implementation support, gaining broad exposure to life insurance