Product Implementation Lead

Manulife Insurance Malaysia; Indonesia; Hybrid; IDR 180,000,000 - 240,000,000; Full time

Job summary

Manulife invites an experienced product implementation professional to drive end-to-end activities for new products and strategic initiatives in a hybrid work setting. You will review specifications, coordinate with stakeholders, and plan implementations to ensure timely, high-quality delivery.

You will lead UAT coordination, prepare customer-facing documentation, monitor progress, manage risks, and support post-launch enhancements to meet business and customer needs.

Qualifications

• Minimum 5 years of experience in the life insurance industry or related fields.
• Strong understanding of life insurance products and implementation lifecycle.
• Experience coordinating cross-functional teams across business and technology functions.
• Excellent communication and stakeholder management skills.

Responsibilities

• Support end-to-end product implementation activities for new products, product enhancements, and strategic business initiatives to ensure timely and quality delivery.
• Review and coordinate product specifications, business requirements, and implementation documentation to ensure requirements are clearly defined and understood by relevant stakeholders.
• Facilitate stakeholder discussions, requirement clarifications, and implementation planning activities to support successful project delivery.
• Coordinate User Acceptance Testing (UAT) activities with business users and technology teams, ensuring appropriate participation, issue resolution, and business readiness prior to implementation.
• Support the preparation and implementation of customer-facing documentation, communication materials, and operational requirements related to product launches.
• Monitor implementation progress, identify risks and dependencies, and coordinate with relevant stakeholders to support timely resolution.
• Support product launch readiness activities to ensure operational, system, training, and communication requirements are completed before launch.
• Assist in managing post-launch activities, production issue resolutions, and enhancement initiatives to support business and customer needs.

Skills

Stakeholder management

Cross-functional teamwork

Analytical thinking

Communication skills

Attention to detail

Education

Bachelor's Degree in Information Technology, Information Systems, Insurance, Actuarial Science, Finance, Business Administration, or a related discipline.

Job description

Manulife invites an experienced product implementation professional to drive end-to-end activities for new products and strategic initiatives in a hybrid work setting. You will review specifications, coordinate with stakeholders, and plan implementations to ensure timely, high-quality delivery.

You will lead UAT coordination, prepare customer-facing documentation, monitor progress, manage risks, and support post-launch enhancements to meet business and customer needs.