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Pengiklan Anonim is seeking a capable Operations specialist to manage inquiries from Account Executive, verify master data, and coordinate with suppliers and warehouse to fulfill customer needs.
You will handle RFQs, negotiate prices, prepare quotes, and monitor orders. Strong communication and ERP experience are essential; training will be provided.
Manage the inquiry process by receiving, understanding, recording, and monitoring customer needs based on information provided by the Account Executive.
Verify and manage master data for customers, suppliers, and items, and ensure the completeness of transaction information in the operational system.
Conduct supplier sourcing for new items by searching for suppliers, requesting quotations (RFQs), evaluating offers, and negotiating prices and lead times.
Check inventory availability and item transaction history, and coordinate with the Warehouse and suppliers to ensure customer needs are met.
Calculate estimated purchase/import costs, including freight, taxes, handling, and other related expenses, to serve as the basis for determining the selling price.
Prepare and issue quotations to customers through the system, ensuring the accuracy of prices, margins, quantities, specifications, and other supporting information.
Manage the Customer Order process by verifying customer Purchase Orders against quotations and ensuring order details are correct before further processing.
Coordinate with the Operations Coordinator regarding Purchase Order requirements, changes to order information, and the resolution of operational issues.
Monitor and update the status of inquiries, quotations, and customer orders, and provide regular progress updates to the Account Executive.
Ensure that all transaction documents and operational data are stored, kept up to date, and properly documented in the company’s system.