Process Improvement & SOP Design Specialist

Orang Tua Group; Jakarta Barat; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

Orang Tua Group in Jakarta, Indonesia is seeking a Development Specialist to map, design, and standardize end-to-end operational workflows and SOPs, review processes for bottlenecks, and collaborate with department heads to document procedures.

You will drive training, manage change, perform process compliance audits, and report performance insights to executive management, with readiness to be based in Cengkareng, West Jakarta.

Qualifications

• Bachelor’s Degree in Industrial Engineering, Business Administration, Management or related discipline.
• Minimum 3–4 years of hands-on experience in procedure development, process engineering, quality management, or operational auditing.
• Strong proficiency in process mapping tools (e.g., MS Visio, Lucidchart, Bizagi).
• Exceptional analytical thinking, problem-solving, and technical writing skills.
• Strong communication and stakeholder management abilities to drive organizational change.
• Willing to be based in Cengkareng, West Jakarta.

Responsibilities

• Map, design, and standardize end-to-end operational workflows and SOPs.
• Review existing business processes regularly to identify bottlenecks, control gaps, and opportunities for optimization.
• Collaborate with department heads and cross-functional teams to gather functional requirements and document technical procedures.
• Facilitate training sessions and change management initiatives to ensure seamless adoption of new procedures.
• Conduct process compliance audits and present actionable performance reports to executive management.

Skills

Process mapping

SOP development

Data analysis

Change management

Education

Bachelor’s Degree in Industrial Engineering, Business Administration, Management

Tools

MS Visio

Lucidchart

Bizagi

Job description

Orang Tua Group in Jakarta, Indonesia is seeking a Development Specialist to map, design, and standardize end-to-end operational workflows and SOPs, review processes for bottlenecks, and collaborate with department heads to document procedures.

You will drive training, manage change, perform process compliance audits, and report performance insights to executive management, with readiness to be based in Cengkareng, West Jakarta.