Process Improvement Executive - Business Development

FinAccel; Jakarta Pusat; On-site; IDR 100,440,000 - 167,400,000; Full time

Job summary

FinAccel is seeking a Process Improvement Executive to support Sales Promotion operations with data validation, dashboard creation, and tracker development in Jakarta. The role helps Area Sales Managers and leaders monitor performance and drive execution.

You will work hands-on with high-volume data, validate cases, and build scalable trackers and dashboards, gradually taking on more advanced analytics and process-improvement initiatives to improve operational efficiency across the organization.

Qualifications

• 1–3 years of experience in a Business Analyst, Operations, Process Improvement, or similar data-heavy role.
• Proficient in Excel with pivot tables and formulas.
• Ability to turn loosely defined requests into working trackers or dashboards.

Responsibilities

• Review and validate discrepancy cases at high volume and classify root causes.
• Build and maintain Excel dashboards for team visibility.
• Develop and maintain operational trackers for day-to-day execution.
• Ensure trackers and dashboards remain accurate by following up with stakeholders.
• Collaborate with internal stakeholders to gather information and support execution.
• Gradually take on more complex initiatives, including investigating root causes and proposing improvements.

Skills

Excel proficiency

Data analysis

Stakeholder communication

Job description

The Process Improvement Executive supports Sales Promotion operations through data validation, dashboard/tracker development, and process improvement. Your work will help Area Sales Managers (ASM), Area Sales Leaders (ASL), and headquarters teams to monitor operational performance and drive execution.

Day to day, this means working hands-on with high-volume operational data—reviewing cases and ensuring operational information is accurate and actionable. As you build a deeper understanding of the business, you'll gradually take on more business analysis and process improvement initiatives.

About the job

• Review and validate discrepancy cases at volume (often 100+ per week),by conducting manual validation, confirming supporting information with relevant stakeholders when needed, and accurately classifying the root cause (e.g. Store ID mismatch, operational error, rule exception) based on established business rules.
• Build and maintain Excel-based dashboards for team visibility (pivot tables, formulas, structured views for area sales managers to track performance).
• Develop and maintain operational trackers that support day-to-day execution across the Sales Promotion organization. Understand the underlying business objective behind each request before designing a tracker, ensuring the solution is practical, scalable, and genuinely useful for end users rather than simply fulfilling the initial request.
• Ensure operational trackers, dashboards, and reports remain accurate, complete, and up to date by proactively following up with stakeholders for required information and updates.
• Collaborate with internal stakeholders and cross function teams to gather information, validate operational data, and support day-to-day business execution.
• As you develop a deeper understanding of the business, you'll gradually take ownership of more complex initiatives, including:
  • Investigate recurring operational issues and identify potential root causes.
  • Recommend practical improvements to operational processes and trackers.
  • Improve existing workflows based on business needs and stakeholder feedback.

About you

• 1–3 years of experience in a Business Analyst, Operations, Process Improvement, or similar data-heavy operational role.
• Strong working proficiency in Excel (pivot tables, formulas) and comfortable with high-volume, detail-heavy data review.
• Patient, consistent judgment when reviewing large volumes of individual cases — comfortable with repetitive work that requires care.
• Able to turn a loosely defined request into a working tracker or dashboard with reasonable independence.
• Clear communicator, comfortable following up with stakeholders to get what you need.