Business Process & Performance Manager

Education First; Jakarta Pusat; On-site; IDR 300,000,000 - 600,000,000; Full time

Job summary

Education First is seeking a Business Process & Performance Manager to drive growth through operational excellence, data insights, and continuous improvement. Reporting to the Sales Director, you will lead analytics initiatives, manage cross-functional projects, and optimize sales operations across the organization.

You will develop dashboards and performance analytics, provide strategic recommendations, and ensure CRM and systems continuously improve.

Qualifications

• Bachelor's or Master's degree in Business, Management, CS, IS or related field.
• 3–6+ years in PM, data analytics, strategy consulting or field ops.
• Experience coordinating across departments and leading telemarketing or customer ops is a plus.
• Strong analytical skills for data-driven decision making.
• Background in leading multi-project programs with measurable results.
• Experience in retail or service (education) sectors is a plus.
• Fluency in English, written and spoken.

Responsibilities

• Lead business analysis initiatives to support strategic decisions and process improvements.
• Manage cross-functional projects and act as project lead when assigned.
• Lead and optimize telemarketing teams to hit targets.
• Develop dashboards, reports, and performance analytics for daily management.
• Provide data-backed recommendations to executives for growth and efficiency.
• Oversee CRM and business systems, drive workflow improvements.
• Collaborate across departments to align on strategic priorities.
• Monitor KPIs and drive continuous operational improvements.
• Strategic planning and execution across business units.
• Identify inefficiencies and implement scalable, cost-effective solutions.
• Serve as main liaison for the China technology team.

Skills

Analytical skills

Team leadership

Problem-solving

Communication

English fluency

Strategic planning

Data-driven decision making

Education

Bachelor's or Master's degree

Tools

Salesforce

Power BI

Tableau

Looker Studio

SQL

Job description

Job Descriptions

The Business Process & Performance Manager is a strategic role responsible for driving business growth through operational excellence, data-driven insights, and continuous process improvement. Reporting to the Sales Director, this role will lead business analysis initiatives, manage cross-functional projects, optimize sales operations, and enhance business performance through effective planning, execution, and performance monitoring.

Responsibilities

• Lead business analysis initiatives to support strategic decision-making, Operational Efficiency and Process Improvement.
• Manage cross-functional projects and act as project lead when assigned.
• Lead and optimize the telemarketing team to achieve business targets.
• Develop dashboards, reports, business reviews, and performance analytics, including daily management handling.
• Provide recommendations and insights to management for business growth and operational efficiency.
• Manage and continuously improve CRM and business systems.
• Collaborate with stakeholders across departments to streamline workflows and implement new business strategies.
• Monitor KPIs and ensure continuous improvement across business operations.
• Strategic Planning and Execution.
• Evaluate current business operations to identify inefficiencies and implement scalable solutions to improve productivity, cost management, and quality.
• Establish and monitor KPIs to assess operational performance, and use data-driven insights to optimize processes.
• Collaborate with teams across departments to streamline workflows and ensure alignment with strategic priorities.
• Act as a key advisor to senior executives, providing data-backed insights and recommendations on business decisions.
• Lead, mentor, and influence cross-functional teams to foster collaboration and ensure successful project execution.
• Communicate effectively with stakeholders at all levels, presenting clear updates, outcomes, and proposals for improvement.
• Act as the main point of contact (PIC) for the technology team in China.

Minimum Qualifications

• Bachelor's or Master's degree in a relevant field such as Business Administration, Management, Computer Science, Information Systems, or a related discipline.
• Minimum of 3-6+ years experience in project management, data analytics, strategy consulting and field operations.
• Proficiency in managing daily operations, coordinating between departments, and ensuring efficient resource allocations. Have experience In Team Leadership (telemarketing or customer operations is a plus)
• Strong analytical skills to assess data, evaluate program performance, and support data-driven decision-making.
• Have a background in leading big-scale, multiple projects and process improvement with tangible result
• Having a working experience in a retail and service (education) industry is a plus.
• Strong sense of operational risk and regulatory risk Team player (adaptable, communicative, strategic, collaborative)
• Analytical mindset (able to understand the context, find the correlation between topics, and draw the conclusion)
• Problem-solving (able to link the information to solve the problem)
• Experience in creating BRD with the minimum point of the problem statement, the solution to implement, cost and benefit analysis, and impact analysis
• Proficient in CRM (Salesforce) and Data Analytics (Power BI, Tableau, Looker Studio, SQL is a plus)
• Fluent in English, both written and spoken, is required.