Business Process & Performance Manager

EF Education First; Jakarta Pusat; On-site; IDR 446,400,000 - 725,400,000; Full time

Job summary

EF Education First in Jakarta seeks a Business Process & Performance Manager to drive growth through operational excellence, data-driven insights, and continuous process improvement. Reporting to the Sales Director, you will lead business analysis, manage cross-functional projects, and optimize sales operations.

You will develop dashboards, monitor KPIs, manage CRM systems, and collaborate across departments to implement scalable solutions. Fluent English and strong analytics skills are required.

Qualifications

• Bachelor's or Master's degree in a relevant field such as Business Administration, Management, Computer Science, Information Systems, or a related discipline.
• 3–6+ years experience in project management, data analytics, strategy consulting and field operations.
• Proficient in managing daily operations, coordinating between departments, and ensuring efficient resource allocations. Leadership in telemarketing or customer operations is a plus.
• Experience leading multiple projects and process improvement with tangible results.
• Experience in retail and service (education) industry is a plus.
• Fluent in English, both written and spoken.

Responsibilities

• Lead business analysis initiatives to support strategic decision-making, Operational Efficiency and Process Improvement.
• Manage cross-functional projects and act as project lead when assigned.
• Lead and optimize the telemarketing team to achieve business targets.
• Develop dashboards, reports, business reviews, and performance analytics, including daily management handling.
• Provide recommendations and insights to management for business growth and operational efficiency.
• Monitor KPIs and ensure continuous improvement across business operations.
• Strategic Planning and Execution.
• Evaluate current business operations to identify inefficiencies and implement scalable solutions to improve productivity, cost management, and quality.
• Establish and monitor KPIs to assess operational performance, and use data-driven insights to optimize processes.
• Collaborate with teams across departments to streamline workflows and ensure alignment with strategic priorities.
• Act as a key advisor to senior executives, providing data-backed insights and recommendations on business decisions.
• Lead, mentor, and influence cross-functional teams to foster collaboration and ensure successful project execution.
• Communicate effectively with stakeholders at all levels, presenting clear updates, outcomes, and proposals for improvement.
• Act as the main point of contact (PIC) for the technology team in China.

Skills

Analytical skills

Project management

Data analytics

Stakeholder management

Team leadership

CRM Salesforce

SQL

Power BI

Tableau

Looker Studio

English fluent

Education

Bachelor's or Master's in Business/Management/CS

Tools

Salesforce

Power BI

Tableau

Looker Studio

SQL

Job description

Job Descriptions

The Business Process & Performance Manager is a strategic role responsible for driving business growth through operational excellence, data-driven insights, and continuous process improvement. Reporting to the Sales Director, this role will lead business analysis initiatives, manage cross-functional projects, optimize sales operations, and enhance business performance through effective planning, execution, and performance monitoring.

Responsibilities

• Lead business analysis initiatives to support strategic decision-making, Operational Efficiency and Process Improvement.
• Manage cross-functional projects and act as project lead when assigned.
• Lead and optimize the telemarketing team to achieve business targets.
• Develop dashboards, reports, business reviews, and performance analytics, including daily management handling.
• Provide recommendations and insights to management for business growth and operational efficiency.
• Manage and continuously improve CRM and business systems.
• Collaborate with stakeholders across departments to streamline workflows and implement new business strategies.
• Monitor KPIs and ensure continuous improvement across business operations.
• Strategic Planning and Execution.
• Evaluate current business operations to identify inefficiencies and implement scalable solutions to improve productivity, cost management, and quality.
• Establish and monitor KPIs to assess operational performance, and use data-driven insights to optimize processes.
• Collaborate with teams across departments to streamline workflows and ensure alignment with strategic priorities.
• Act as a key advisor to senior executives, providing data-backed insights and recommendations on business decisions.
• Lead, mentor, and influence cross-functional teams to foster collaboration and ensure successful project execution.
• Communicate effectively with stakeholders at all levels, presenting clear updates, outcomes, and proposals for improvement.
• Act as the main point of contact (PIC) for the technology team in China.

Minimum Qualifications

• Bachelor's or Master's degree in a relevant field such as Business Administration, Management, Computer Science, Information Systems, or a related discipline.
• Minimum of 3-6+ years experience in project management, data analytics, strategy consulting and field operations.
• Proficiency in managing daily operations, coordinating between departments, and ensuring efficient resource allocations. Have experience In Team Leadership (telemarketing or customer operations is a plus)
• Strong analytical skills to assess data, evaluate program performance, and support data-driven decision-making.
• Have a background in leading big-scale, multiple projects and process improvement with tangible result
• Having a working experience in a retail and service (education) industry is a plus.
• Strong sense of operational risk and regulatory risk Team player (adaptable, communicative, strategic, collaborative)
• Analytical mindset (able to understand the context, find the correlation between topics, and draw the conclusion)
• Problem-solving (able to link the information to solve the problem)
• Experience in creating BRD with the minimum point of the problem statement, the solution to implement, cost and benefit analysis, and impact analysis
• Proficient in CRM (Salesforce) and Data Analytics (Power BI, Tableau, Looker Studio, SQL is a plus)
• Fluent in English, both written and spoken, is required.