Pre-Opening Restaurant GM: Launch, Lead & Grow

The Cakap Group; Provinsi Bali; On-site; IDR 253,890,000 - 304,110,000; Full time

Job summary

The Cakap Group is seeking a General Manager - Pre-Opening to lead the transformation of TONE All Day Lounge from concept to a fully operational venue in Bali. You’ll work with the Owner and Director on pre-opening plans, budgets, staffing, SOPs, and brand standards to deliver a warm, premium guest experience from day one.

Required is strong pre-opening leadership, 5+ years in premium hospitality, and a proven ability to manage complex systems, finance, and team development in a high-end F&B

Qualifications

• Minimum 5 years of experience in Restaurant Management, General Management, or a similar senior leadership position within premium hospitality or F&B operations.
• Strong pre-opening experience with a proven ability to take a restaurant from concept and preparation through to successful opening and stabilization.
• Strong understanding of restaurant operations across service, kitchen, bar, coffee, purchasing, inventory, and administration.
• Proven experience recruiting, building, training, and leading hospitality teams.
• Strong commercial understanding with hands-on experience managing budgets, P&L, COGS, labour costs, revenue, and operational expenses.
• Excellent understanding of SOP development, operational systems, service standards, and quality control.
• Strong leadership presence with the ability to inspire teams while maintaining high standards and accountability.

Responsibilities

• Lead the complete pre-opening process, ensuring the restaurant is operationally, commercially, and culturally ready for launch.
• Develop and implement comprehensive pre-opening timelines, action plans, budgets, and operational checklists.
• Work closely with the Owner and Director to translate the brand vision, concept, and guest experience into operational standards.
• Establish and implement SOPs, service standards, policies, workflows, and operational systems across all departments.
• Oversee recruitment, selection, onboarding, and development of the pre-opening team in collaboration with the Owner and Director.
• Build a high-performing team culture centered around genuine hospitality, professionalism, accountability, and attention to detail.
• Develop training programs covering service standards, product knowledge, guest engagement, POS procedures, and operational protocols.
• Coordinate closely with the kitchen, bar, coffee, service, and support teams to establish seamless cross-departmental operations.
• Work with chefs, bar, and coffee teams to ensure operational readiness, menu execution, product consistency, and service flow.
• Establish opening and closing procedures, daily checklists, communication systems, and management routines.
• Coordinate soft openings, staff training sessions, rehearsals, mock services, and operational testing before launch.
• Identify operational gaps during the pre-opening phase and implement timely corrective actions.
• Oversee supplier sourcing, purchasing procedures, inventory systems, stock levels, and product specifications.
• Establish systems for food, beverage, labour, and operational cost control.
• Develop staffing plans, organizational structures, job descriptions, and workforce requirements based on business needs.
• Prepare and monitor pre-opening and operational budgets in collaboration with the Owner and Director.
• Monitor revenue, labour costs, COGS, operating expenses, and other key financial performance indicators.
• Establish cash handling, POS, payment, reconciliation, reporting, and financial control procedures.
• Develop strategies to maximize revenue, improve profitability, and optimize operational efficiency.
• Ensure the venue meets all required health, safety, hygiene, sanitation, licensing, and regulatory standards.
• Coordinate with contractors, suppliers, consultants, and external partners to ensure operational requirements are completed on schedule.
• Oversee the readiness of facilities, equipment, furniture, music systems, guest areas, back-of-house areas, and operational infrastructure.
• Work closely with the Owner and Director on launch strategy, positioning, promotions, events, and community engagement initiatives.
• Support the development of TONE's guest experience, service philosophy, and unique hospitality identity.
• Build strong relationships with regular guests, local creatives, industry partners, suppliers, and the wider Canggu community.
• Lead the venue after opening, ensuring consistent execution of operational, service, product, and brand standards.
• Monitor guest feedback, online reviews, team performance, and operational results to identify areas for improvement.
• Provide regular operational, financial, staffing, and business performance reports to the Owner and Director.
• Continuously identify opportunities to improve the guest experience, team productivity, revenue performance, and overall profitability.
• Represent TONE All Day Lounge professionally and protect its reputation, culture, and long-term commercial success.

Skills

Restaurant Management

General Management

Pre-opening

Leadership

Budgeting

Job description

The Cakap Group is seeking a General Manager - Pre-Opening to lead the transformation of TONE All Day Lounge from concept to a fully operational venue in Bali. You’ll work with the Owner and Director on pre-opening plans, budgets, staffing, SOPs, and brand standards to deliver a warm, premium guest experience from day one.

Required is strong pre-opening leadership, 5+ years in premium hospitality, and a proven ability to manage complex systems, finance, and team development in a high-end F&B