Regional Business Development Lead — Pontianak | Full Time

Pt Bank Mandiri (Persero) Tbk.; Pontianak; Vor Ort; IDR 167.400.000 - 279.000.000; Vollzeit

Zusammenfassung

Four Points by Sheraton Pontianak seeks a Regional Business Development Lead to oversee property operations and guest services, serving as the Manager on Duty and ensuring hospitality standards across the lobby and service areas.

You will work closely with departments to ensure guest satisfaction, monitor performance data, and guide staff toward Marriott standards and local SOPs for a consistently excellent guest experience.

Qualifikationen

• Candidate profile requires a high school diploma or GED and 1 year of related experience.

Aufgaben

• Maintains strong relationships with departments to support operations and resolve issues.
• Monitors adherence to policies and SOPs; improves guest satisfaction through continuous improvement.
• Oversees guest relations, handles inquiries and tracks service issues.
• Supports HR activities including inspecting facilities, recognizing staff, and ensuring cross-training.

Ausbildung

High school diploma or GED

Jobbeschreibung

Regional Business Development Lead – Pontianak – Full Time

Job located at One Marriott Drive, Need Address, Pontianak 78391, Indonesia.

Job Category: Rooms & Guest Services Operations

Position Type: Management (Full Time)

Job Summary

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

Candidate Profile

• High school diploma or GED; 1 year experience in related professional area.

Core Work Activities

**Supporting Property Operations and Guest Relations Needs**

• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
• Communicates any variations to the established norms to the appropriate department in a timely manner.
• Sends copy of MOD report to all departments on a daily basis.
• Strives to improve service performance.
• Ensures compliance with all policies, standards and procedures.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

**Supporting Profitability Goals**

• Understands and complies with loss prevention policies and procedures.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

**Managing the Guest Experience**

• Intervenes in any guest/employee situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and employee well-being is preserved.
• Empowers employees to provide excellent customer service.
• Provides immediate assistance to guests as requested.
• Serves as a leader in displaying outstanding hospitality skills.
• Sets a positive example for guest relations.
• Responds to and handles guest problems and complaints.
• Ensures employees understand customer service expectations and parameters.
• Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
• Participates in the development and implementation of corrective action plans to improve guest satisfaction.
• Records guest issues in the guest response tracking system.

**Assisting Human Resources Activities**

• Participates as needed in the investigation of employee and guest accidents.
• Observes service behaviors of employees and providing feedback to individuals.
• Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
• Celebrates successes and publicly recognizes the contributions of team members.
• Ensures employees are cross trained to support successfully daily operations.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
• Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.