Player Experience & Operations Admin

PT. URBAN PADEL INDONESIA; Tangerang; In loco; IDR 44.640.000 - 66.960.000; Tempo pieno

Descrizione del lavoro

PT. URBAN PADEL INDONESIA is seeking a Customer Service & Operations Admin to manage Urban Padel's Reclub account as the main admin, monitor player inquiries, chats, and bookings, and provide information about coaching sessions, events, and registrations.

You will proactively invite and follow up with players to ensure participation, handle registrations and payments, coordinate with coaches and operations, and ensure no inquiries are left unanswered, even outside regular hours per the assigned

Mansioni

• Manage and operate Urban Padel's Reclub account as the main admin.
• Actively monitor and respond to player inquiries and chats through Reclub.
• Provide information and assistance regarding coaching sessions, games, events, and bookings.
• Proactively invite and follow up with players to ensure participation.
• Manage player registrations, booking confirmations, and payment follow-ups.
• Coordinate with coaches and operations to ensure smooth player activities.
• Ensure no player inquiries or messages are left unanswered, including outside regular working hours according to the assigned communication schedule.

Descrizione del lavoro

PT. URBAN PADEL INDONESIA is seeking a Customer Service & Operations Admin to manage Urban Padel's Reclub account as the main admin, monitor player inquiries, chats, and bookings, and provide information about coaching sessions, events, and registrations.

You will proactively invite and follow up with players to ensure participation, handle registrations and payments, coordinate with coaches and operations, and ensure no inquiries are left unanswered, even outside regular hours per the assigned