Operations Performance Analyst

Shopee; Bangkok; On-site; IDR 255,864,000 - 383,795,000; Full time

Job summary

Shopee Bangkok Operations is seeking an experienced data-driven professional to support loss dispute follow-ups and operational KPI analysis. You will collaborate with the Recovery Team and LH/TP stakeholders to track trends and drive efficiency in sorting center throughput, speed, cost, and quality.

The role requires strong communication, spreadsheet mastery, and multitasking under campaign pressure. The team focuses on cross-functional coordination across Customer Service, Payment, Listings,

Qualifications

• Good communication and analytical mindset are required.
• Experience with data analysis tools and fast-paced campaigns.
• Proficiency in spreadsheets (Excel/Google Sheets) and data tooling like Claude/n8n.

Responsibilities

• Collaborate with Recovery Team for loss disputes and follow-ups.
• Analyse and monitor core operational KPIs to drive efficiency.
• Perform data analysis to optimize sorting center throughput, speed, cost and quality.
• Support feature controls and data requests related to warehouse and logistics operations.

Skills

Strong communication

Analytical background

Spreadsheet analysis

Claude

n8n

datatools

Multitasking

Prioritization under pressure

Tools

Claude

n8n

Excel

Google Sheets

Datatools

Job description

Shopee Bangkok Operations is seeking an experienced data-driven professional to support loss dispute follow-ups and operational KPI analysis. You will collaborate with the Recovery Team and LH/TP stakeholders to track trends and drive efficiency in sorting center throughput, speed, cost, and quality.

The role requires strong communication, spreadsheet mastery, and multitasking under campaign pressure. The team focuses on cross-functional coordination across Customer Service, Payment, Listings,