Partner Operations Lead: Outsourcing & Performance

TikTok; Jakarta Pusat; On-site; IDR 300,000,000 - 550,000,000; Full time

Job summary

TikTok Indonesia is seeking an experienced Senior Partner Success professional to drive quality improvements and manage outsourced partner relationships across the regional footprint. You will align with the TnQ team and moderation partners to monitor performance metrics and ensure delivery against OKRs.

The role requires strong communication, cross-functional collaboration, and ability to optimize processes, control budgets, and mitigate risks.

Qualifications

• 5+ years of experience managing outsourced partner relationships.
• Experience in operations management and program management.
• Experience with large-scale transformation projects.
• Strong communication and influencing skills across a global organization.
• Ability to navigate multiple domains and business units.
• Creative problem solving and proactive issue resolution with leaders.

Responsibilities

• Ensure delivery of core OKRs (latency, quality, wellness) through strong service delivery.
• Hold partner sites accountable and drive toward operational excellence.
• Manage budgets and financial accounting of vendor activities.
• Own outsourcing performance and vendor relationship management.
• Identify risks and mitigations and communicate remediation plans to executives.
• Manage multiple responsibilities and prioritize to meet deadlines.
• Drive continuous improvement by re-engineering site-level processes.

Skills

Partner management

Operations management

Program management

Transformation projects

Stakeholder influence

Cross-domain collaboration

Problem solving

Job description

TikTok Indonesia is seeking an experienced Senior Partner Success professional to drive quality improvements and manage outsourced partner relationships across the regional footprint. You will align with the TnQ team and moderation partners to monitor performance metrics and ensure delivery against OKRs.

The role requires strong communication, cross-functional collaboration, and ability to optimize processes, control budgets, and mitigate risks.