Indonesian QA & Training Specialist - Policy & Compliance

TikTok; Jakarta Pusat; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

TikTok seeks a Market Lead in QTS to drive quality across moderation processes in Jakarta. You will supervise audits, analyze data, and guide policy enforcement with scalable processes and cross-functional collaboration.

Responsibilities include leading calibration sessions, managing edge cases, and leveraging AI and dashboards to deliver clear weekly and monthly performance insights. Fluency in Indonesian and English is required for stakeholder communication.

Qualifications

• Min 1 year of analytical audits in trust & safety or high-volume ops.
• Strong RCA, trend identification, and process optimization skills.
• Deep understanding of content policies and SOPs for high-risk cases.
• Excellent stakeholder management; capable of leading calibration sessions.
• Proficiency in data visualization, reporting, and using QA tools.
• Fluency in Indonesian and English for working communication.

Responsibilities

• Audit moderation to ensure data protection and safety compliance.
• Perform RCA to address recurring quality issues and guide improvements.
• Interpret policies and validate gold data to guide enforcement.
• Lead calibration sessions with cross-functional teams and partners.
• Resolve edge cases quickly and cascade policy changes across teams.
• Use QA dashboards and AI tools to prepare weekly/monthly reports.
• Lead or support training for policy changes and guideline updates.

Skills

Quality Assurance

RCA Analysis

Data analysis

Cross-functional collaboration

Indonesian fluency

English proficiency

Tools

QA dashboards

Calibration platforms

RCA tools

Job description

TikTok seeks a Market Lead in QTS to drive quality across moderation processes in Jakarta. You will supervise audits, analyze data, and guide policy enforcement with scalable processes and cross-functional collaboration.

Responsibilities include leading calibration sessions, managing edge cases, and leveraging AI and dashboards to deliver clear weekly and monthly performance insights. Fluency in Indonesian and English is required for stakeholder communication.