Packaging & Shipping Specialist — Customer Operations

Pt Aneka Taman Gemilang; Indonesia; On-site; IDR 452,571,000 - 724,113,000; Full time

Job summary

Cargill is seeking a Customer Operations Specialist for Indonesia to support domestic and export shipments, process orders, and resolve delivery issues. You will monitor orders, provide status updates, and collaborate with sales, logistics, and finance to ensure accurate invoicing and timely deliveries.

The role requires a Bachelor's degree with 3+ years in Customer Service or Supply Chain, experience with SAP and ERP systems, and a proactive approach to problem solving.

Qualifications

• Bachelor's degree with a minimum of 3 years in Customer Service/Operations/Supply Chain.
• Experience with ERP systems, SAP preferred.
• Experience leveraging AI and digital tools to improve productivity.
• Strong integrity, accountability, and professionalism.

Responsibilities

• Maintain systems and relationships that meet customer demand forecast and shipment data.
• Inform customers about order status, invoices, and contract balances.
• Execute customer service strategies and support improvement projects.
• Handle basic issues under supervision and escalate complex issues appropriately.
• Provide timely responses and collaborate with cross-functional teams.
• Other duties as assigned.

Skills

Customer service

Cross-functional collaboration

Problem solving

Bias for action

Education

Bachelor's degree

Tools

SAP

ERP systems

AI tools

Job description

Cargill is seeking a Customer Operations Specialist for Indonesia to support domestic and export shipments, process orders, and resolve delivery issues. You will monitor orders, provide status updates, and collaborate with sales, logistics, and finance to ensure accurate invoicing and timely deliveries.

The role requires a Bachelor's degree with 3+ years in Customer Service or Supply Chain, experience with SAP and ERP systems, and a proactive approach to problem solving.