It Specialist: Jaringan, Server & Infrastruktur

Pt.Langgeng Jaya Plastindo; Gresik; On-site; IDR 240,000,000 - 360,000,000; Full time

Job summary

Cargill in Indonesia is recruiting a Customer Operations Specialist - ID to support domestic and export shipping, order processing, and issue resolution within the food enterprise. You will optimize shipments, monitor returns, and coordinate with sales and vendors.

The role requires a bachelor's degree with at least 3 years in Customer Service/Operations, ERP experience (SAP preferred), and comfort with AI/digital tools to boost productivity.

Qualifications

• Bachelor's degree with a minimum of 3 years in Customer Service/Operations/Supply Chain or related field.
• Experience using ERP systems, SAP preferred.
• Experience leveraging AI, digital tools, and automation to improve productivity.
• Demonstrates integrity, accountability, and professionalism.
• Proven ability to work in a fast-paced, cross-functional environment.
• Willingness to support outside regular hours when required.

Responsibilities

• Receive and process inquiries or shipping instructions from customers/sales/overseas.
• Check cargo data and CIPL for international and domestic shipments.
• Coordinate with vendors and airlines, manage AWB, export/import clearance.
• Monitor loading/unloading for every shipment and ensure safety/compliance.
• Provide daily reports to customers and maintain vendor communication.
• Coordinate with Customs and other departments for accurate billing and documentation.

Skills

Cross-functional collaboration

Problem solving

Ownership mindset

Flexibility

Customer focus

Education

Bachelor's degree

High School or better

Tools

SAP

AI tools

Job description

Customer Operations Specialist - ID

Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life's essentials, we enable businesses to grow, communities to prosper, and consumers to live well.

This position is in our Food Enterprise where we are committed to serving food manufacturers, food service customers, and retailers with a complete range of innovative ingredients and branded products. Our portfolio includes poultry, beef, egg, alternative protein, salt, oils, starches, sweeteners, cocoa and chocolate.

Job Purpose and Impact

The Customer Operations Specialist - ID will support a moderate scale of customer service activities across domestic and export market. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.

Key Accountabilities

• Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
• Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
• Execute customer service strategies.
• Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned

Qualifications

• Bachelor's degree with a minimum of 3 years of relevant experience in Customer Service/Customer Operations/Supply Chain, or a related field.
• Proficient in using enterprise resource planning (ERP) systems, with specific experience in SAP preferred.
• Experience in leveraging AI, digital tools, and automation to improve productivity andways of working.
• Demonstrates strong integrity, accountability, and professionalism.
• Proven ability to work effectively in a fast-paced and dynamic environment with strong cross-functional collaboration.
• Flexible and responsive in managing urgent business issues, including support outside regular working hours when required.
• Strong critical-thinking and problem-solving skills, with an ownership mindset and bias for action.
• Demonstrates a strong customer focus, with the ability to understand customer needs and drive effective solutions.
• Experience in managing teams in a highly dynamic environment would be an advantage.

Equal Opportunity Employer, including Disability/Vet

Description

• Receive review, and process inquiry or shipping instruction from customer/sales/overseas
• Checking cargo data and CIPL for both international and domestic shipment
• Arrange Moda transportation and communication with vendor
• Direct monitoring for loading/unloading cargo for every shipment
• Ensure every loading/unloading are conducted safely and according to customer and Indonesia's law and regulations
• Provide daily report to customers and do daily monitoring with communication with vendor.
• Review import HBL (House Bill of Lading), MBL (Master Bill of Lading) & CIPL (Commercial Invoice & Packing List Docs) from origin office
• Coordinating with airlines, managing AWB (Air Waybill), export/import clearance with airport customs
• Booking with shipping lines, managing SI/SO, VGM submission, port coordination
• Coordination with domestic trucking providers, waybill (Surat Jalan), GPS tracking, POD collection
• Track and trace cargo as necessary to insure proper movement and delivery.
• Submitting manifest in CEISA
• Coordination with Customs Clearance Department for PEB/ PIB
• Provide accounting department with proper and correct billing information.
• Communicate with clients regarding disposition of Freight (i.e. tracking & tracing, routing & dispatching, and rate quotations).
• Communicate with vendors/suppliers regarding shipment dispatch, routing, pricing, and rates.
• Communicate & correspond with other Company branches and agents for client satisfaction, and ensure excellent service execution.
• Seek the most profitable mode of shipment, yet meet client's requirement for the movement of freight.
• Sending original invoice and supporting documents to customers.
• Help implement Quality, Health, Safety and Environment objectives set up specific for the branch and its operational basis.
• A job description covering your responsibilities will be available at the time of employment. Due to the evolving nature and changing demands of the business, your direct supervisor be entitled to ask you with additional tasks

Qualifications

Behaviors

Preferred

• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Education

Preferred

• High School or better