Loader Operator-3

Id72 Pt Santosa Agrindo Lestari; Indonesia; On-site; IDR 180,000,000 - 360,000,000; Full time

Job summary

Cargill is seeking a Customer Operations Specialist - ID to support customer service across domestic and export markets, optimizing shipping and returns, and processing complex orders while resolving delivery issues.

The role emphasizes accuracy, collaboration, and responsiveness in a fast-paced environment, with SAP ERP experience and comfort with AI-driven tools.

Qualifications

• Bachelor's degree with 3+ years of relevant experience in Customer Service/Operations/Supply Chain.
• Proficient in ERP systems, with SAP experience preferred.
• Experience leveraging AI, digital tools, and automation to improve productivity.
• Strong integrity, accountability, and professionalism.
• Able to work in a fast-paced, dynamic environment with cross-functional collaboration.
• Flexible for urgent issues outside regular hours.
• Strong customer focus and ownership mindset.

Responsibilities

• Maintain systems and relationships that meet customer demand forecast and related shipment/inventory data.
• Inform customers about order status, invoices, and contract balances needed to complete sales.
• Execute customer service strategies and support improvement projects.
• Handle basic issues under supervision, escalate complex issues as needed.
• Other duties as assigned.

Skills

Cross-functional collaboration

AI & automation

ERP systems

Customer focus

Education

Bachelor's degree + 3 years in related field

Tools

SAP

Job description

Showing 1 Loader Operator 3 jobs in Jabung

Customer Operations Specialist - ID

Posted 25 days ago

Job Description

Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life's essentials, we enable businesses to grow, communities to prosper, and consumers to live well.

This position is in our Food Enterprise where we are committed to serving food manufacturers, food service customers, and retailers with a complete range of innovative ingredients and branded products. Our portfolio includes poultry, beef, egg, alternative protein, salt, oils, starches, sweeteners, cocoa and chocolate.

Job Purpose and Impact The Customer Operations Specialist - ID will support a moderate scale of customer service activities across domestic and export market. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.

Key Accountabilities

• Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
• Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
• Execute customer service strategies.
• Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned

Qualifications

• Bachelor's degree with a minimum of 3 years of relevant experience in Customer Service/Customer Operations/Supply Chain, or a related field.
• Proficient in using enterprise resource planning (ERP) systems, with specific experience in SAP preferred.
• Experience in leveraging AI, digital tools, and automation to improve productivity andways of working.
• Demonstrates strong integrity, accountability, and professionalism.
• Proven ability to work effectively in a fast-paced and dynamic environment with strong cross-functional collaboration.
• Flexible and responsive in managing urgent business issues, including support outside regular working hours when required.
• Strong critical-thinking and problem-solving skills, with an ownership mindset and bias for action.
• Demonstrates a strong customer focus, with the ability to understand customer needs and drive effective solutions.
• Experience in managing teams in a highly dynamic environment would be an advantage.

Equal Opportunity Employer, including Disability/Vet

_At Cargill, we care about your safety and want your job search experience to be a positive one. Unfortunately, there are scams out there where individuals pretend to be Cargill recruiters to try to collect personal information or request payment. Please know that Cargill will_ **_never_** _ask you for money during the hiring process, and in most cases, we only accept applications through our official_ _careers site_ _, with the exception of some roles in our production plants. If something doesn't feel right or you have questions, don't hesitate to_ _contact us_ _. To learn more, visit our_ _Notice on Fraudulent Job Offers_ _.