Packer & Packaging Operator – Shift

Pt Aneka Taman Gemilang; Indonesia; On-site; IDR 452,571,000 - 724,113,000; Full time

Job summary

Cargill is seeking a Customer Operations Specialist for Indonesia to support domestic and export shipments, process orders, and resolve delivery issues. You will monitor orders, provide status updates, and collaborate with sales, logistics, and finance to ensure accurate invoicing and timely deliveries.

The role requires a Bachelor's degree with 3+ years in Customer Service or Supply Chain, experience with SAP and ERP systems, and a proactive approach to problem solving.

Qualifications

• Bachelor's degree with a minimum of 3 years in Customer Service/Operations/Supply Chain.
• Experience with ERP systems, SAP preferred.
• Experience leveraging AI and digital tools to improve productivity.
• Strong integrity, accountability, and professionalism.

Responsibilities

• Maintain systems and relationships that meet customer demand forecast and shipment data.
• Inform customers about order status, invoices, and contract balances.
• Execute customer service strategies and support improvement projects.
• Handle basic issues under supervision and escalate complex issues appropriately.
• Provide timely responses and collaborate with cross-functional teams.
• Other duties as assigned.

Skills

Customer service

Cross-functional collaboration

Problem solving

Bias for action

Education

Bachelor's degree

Tools

SAP

ERP systems

AI tools

Job description

Customer Operations Specialist - ID

Job Description

Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life's essentials, we enable businesses to grow, communities to prosper, and consumers to live well.

This position is in our Food Enterprise where we are committed to serving food manufacturers, food service customers, and retailers with a complete range of innovative ingredients and branded products. Our portfolio includes poultry, beef, egg, alternative protein, salt, oils, starches, sweeteners, cocoa and chocolate.

Job Purpose and Impact

The Customer Operations Specialist - ID will support a moderate scale of customer service activities across domestic and export market. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.

Key Accountabilities

• Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
• Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
• Execute customer service strategies.
• Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned

Qualifications

• Bachelor's degree with a minimum of 3 years of relevant experience in Customer Service/Customer Operations/Supply Chain, or a related field.
• Proficient in using enterprise resource planning (ERP) systems, with specific experience in SAP preferred.
• Experience in leveraging AI, digital tools, and automation to improve productivity andways of working.
• Demonstrates strong integrity, accountability, and professionalism.
• Proven ability to work effectively in a fast-paced and dynamic environment with strong cross-functional collaboration.
• Flexible and responsive in managing urgent business issues, including support outside regular working hours when required.
• Strong critical-thinking and problem-solving skills, with an ownership mindset and bias for action.
• Demonstrates a strong customer focus, with the ability to understand customer needs and drive effective solutions.
• Experience in managing teams in a highly dynamic environment would be an advantage.

Equal Opportunity Employer, including Disability/Vet

_At Cargill, we care about your safety and want your job search experience to be a positive one. Unfortunately, there are scams out there where individuals pretend to be Cargill recruiters to try to collect personal information or request payment. Please know that Cargill will never ask you for money during the hiring process, and in most cases, we only accept applications through our official careers site, with the exception of some roles in our production plants. If something doesn't feel right or you have questions, don't hesitate to contact us. To learn more, visit our Notice on Fraudulent Job Offers.