Overseas Merchandiser (Mandarin Speaker)

PT Widehero Toy Indonesia; Batang; On-site; IDR 54,000,000 - 90,000,000; Full time

Job summary

PT Widehero Toy Indonesia is seeking an Overseas Merchandiser (Mandarin Speaking) to bridge communication between international clients and our manufacturing operations. This full-time role manages orders from sample confirmation to delivery, coordinates with production teams, and ensures packaging and barcodes are accurately prepared.

Mandarin proficiency is essential for liaising with Chinese-speaking partners.

Qualifications

• Fluent in Mandarin, both written and spoken.
• Minimum D3/S1 education, open to related majors.
• Minimum 2–3 years in merchandiser/export/production merchandiser roles.
• Experience in toy/plush manufacturing is an advantage.
• Experience handling international buyers/customers.
• Strong coordination and follow-up capabilities.
• Detail-oriented with documents, specs, packaging, and orders.

Responsibilities

• Manage order processes from sample confirmation to shipment and payment.
• Communicate with international buyers via email and other channels.
• Oversee sample development, revisions, approvals, and customer updates.
• Ensure CAD/PDS/die-cut alignment with PI/PO, model, name, size, color, packaging.
• Coordinate with Production, QC, Warehouse, and Export/Logistics to keep orders on schedule.
• Monitor production to meet quality and quantity requirements.
• Support inspection stages and resolve production/quality issues.
• Verify packaging details, carton marks, size, and packing methods.
• Ensure GTIN-14/UPC barcodes are printed correctly and scannable.
• Coordinate shipment and booking.

Skills

Mandarin fluency

Coordination

Follow-up diligence

Attention to detail

Deadline-driven

Education

D3/S1 degree

Job description

About the role
We are seeking an Overseas Merchandiser (Mandarin Speaking). This is a full-time position that plays a critical role in bridging communication between our international clients and our manufacturing operations. As an Overseas Merchandiser, you will be responsible for managing client relationships, coordinating production schedules, and ensuring seamless merchandise flow from production through to delivery. Your Mandarin language proficiency will be essential in liaising with Chinese-speaking partners and clients, making this role strategically important to our business development and operational success.

What you'll be doing

Manage order process from sample confirmation, PO, production, QC/inspection through shipment and payment

Communicate and follow up with international buyers/customers via email and other communication channels

Handle sample development processes, sample revisions, approvals, and provide customer updates

Ensure CAD/PDS/die-cut alignment with PI/PO, including model, product name, size, color, and packaging

Coordinate with Production, QC, Warehouse, and Export/Logistics teams to ensure orders proceed on schedule

Monitor production processes and ensure quality and quantity meet customer requirements

Participate in Initial, During, and Final Inspection processes and assist in resolving production/quality issues

Verify packaging details, carton marks, carton size, and packing methods

Ensure GTIN-14/UPC barcodes are printed correctly and scannable

Coordinate shipment and booking

What we're looking for

Fluency in Mandarin (both written and spoken)

Minimum D3/S1 education, open to various relevant majors

Minimum 2–3 years experience as Merchandiser, Export Merchandiser, Overseas Merchandiser, Production Merchandiser, or similar position in manufacturing companies

Experience in toy/plush manufacturing is an advantage

Experience handling international buyers/customers

Strong coordination and follow-up capabilities

Attention to detail in document, product specification, packaging, and order detail verification

Ability to work with targets and deadlines

Willing to be placed in KEK Batang, Central Java