Outlet Operations Lead: Stock, Service & Team Training

ISMAYA GROUP; Kota Malang ꦠꦸꦛꦩꦭꦁ; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

ISMAYA GROUP is seeking an Assistant Store Manager to lead outlet operations, overseeing services and products and ensuring smooth daily performance across venues.

You will manage stock levels, handle customer inquiries and complaints, and train and evaluate staff to deliver memorable guest experiences. This role supports ISMAYA GROUP’s broad lifestyle brand portfolio in Indonesia and beyond.

Qualifications

• Minimum 2 years experience in the same role.
• Strong managerial and communication abilities.
• High commitment, energetic, and positive attitude.

Responsibilities

• Manage & oversee services and products offered in an outlet's operations
• Oversees stock level for products and supplies
• Handling customers enquirers and complaints
• Training & evaluate staff

Skills

People management

Communication skills

Energy & positivity

Commitment & reliability

Team leadership

Job description

ISMAYA GROUP is seeking an Assistant Store Manager to lead outlet operations, overseeing services and products and ensuring smooth daily performance across venues.

You will manage stock levels, handle customer inquiries and complaints, and train and evaluate staff to deliver memorable guest experiences. This role supports ISMAYA GROUP’s broad lifestyle brand portfolio in Indonesia and beyond.