Retail Store Leader | Team Growth & Strategy

Pt. Era Blu Elektronik; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 78,120,000 - 122,760,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

Employee discounts

Team environment

Job summary

Pt. Era Blu Elektronik in Surabaya, East Java, is seeking an energetic Assistant Store Manager to support the Store Manager in daily operations of their retail outlet. You will help lead staff, ensure excellent service, and drive profitability.

This role offers exposure to inventory control, staff supervision, visual merchandising, and guest engagement in a luxury retail environment. The successful candidate thrives in a fast-paced setting and collaborates with sales teams to meet store goals.

Qualifications

• Previous experience in a retail supervisory or assistant management role.
• Strong customer service skills with a passion for offering positive shopping experiences.
• Basic understanding of inventory management and merchandising.

Responsibilities

• Assist the Store Manager in overseeing daily store operations and ensuring adherence to company policies.
• Support the sales team by providing guidance, training, and motivation to achieve individual and store sales goals.
• Help manage inventory levels, including accurate receiving, stocking, and cycle counts to maintain optimal stock availability.
• Engage with customers to provide exceptional service, address inquiries, and resolve issues.
• Contribute to visual merchandising efforts to ensure the store is attractive, well-organized, and meets brand standards.
• Process sales transactions accurately and efficiently using the point-of-sale system.

Skills

Retail supervision

Customer service

Interpersonal communication

Job description

About the Role

Our client is seeking an energetic and organized Assistant Store Manager to support the Store Manager in daily operations of their retail outlet in Surabaya. This role is critical in ensuring the store runs efficiently, maintaining high standards of customer service, and supporting the sales team. You will gain valuable experience in retail management, including staff supervision, inventory control, and customer engagement, contributing directly to the store's overall success and profitability.

Key Responsibilities

• Assist the Store Manager in overseeing daily store operations and ensuring adherence to company policies.


• Support the sales team by providing guidance, training, and motivation to achieve individual and store sales goals.


• Help manage inventory levels, including accurate receiving, stocking, and cycle counts to maintain optimal stock availability.


• Engage with customers to provide exceptional service, address inquiries, and resolve any issues that may arise.


• Contribute to visual merchandising efforts to ensure the store is attractive, well-organized, and meets brand standards.


• Process sales transactions accurately and efficiently using the point-of-sale system.

Requirements

• Previous experience in a retail supervisory or assistant management role is highly desirable.


• Strong customer service skills and a passion for delivering positive shopping experiences.


• Basic understanding of inventory management and merchandising principles.


• Good communication and interpersonal skills to effectively interact with customers and team members.


• Ability to work effectively in a fast-paced retail environment.


• Flexibility to work various shifts, including weekends and holidays, as required by store needs in Surabaya.

Benefits

• Competitive compensation package.


• Opportunities for professional growth and development within the retail sector.


• Employee discounts on a wide range of products.


• A supportive team environment that encourages collaboration.


• Gain hands‑on experience in retail management at a key location in East Java.

Location

This role requires the candidate to work in Surabaya, Indonesia. Address: Jalan Embong Malang 85-89, Surabaya, Jawa Timur, Indonesia, 60261.

Client Overview

Our client is a leading luxury retail group in Indonesia specializing in premium fashion, leather goods, and lifestyle brands, with boutiques located in prestigious shopping destinations across major cities. The company is known for delivering high-end retail experiences through exclusive product collections, elegant store environments, and exceptional customer service tailored to luxury consumers.