Outlet Operations Lead & Team Coach

PT Sambal Bakar Indonesia; Tangerang; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

PT Sambal Bakar Indonesia is seeking an Assistant Store Manager to help oversee daily outlet operations at the Oseng Endok Indonesia Karawaci location. You will lead, coach, and coordinate the outlet team, ensuring product quality, service, cleanliness, and food safety align with SOPs.

Key duties include managing sales, inventory, and costs; planning schedules; resolving customer issues; and producing operational reports for the Store/Area Manager.

Qualifications

• Minimum SMA/SMK or equivalent education.
• Minimum 2 years experience as Supervisor, Assistant Store Manager, Floor Manager, or equivalent position in F&B/Restaurant industry.
• Good leadership and team management capabilities.
• Understanding of restaurant operations, inventory, customer service, and outlet KPI.
• Good communication and problem-solving skills.
• Accustomed to working with targets and in dynamic work environments.
• Willing to work with shift system, including weekends and holidays.
• Willing to be placed at Oseng Endok Indonesia Karawaci outlet.

Responsibilities

• Assist the Store Manager in managing daily outlet operations according to SOP.
• Lead, direct, and coach the outlet team.
• Ensure product quality, service, cleanliness, and food safety meet standards.
• Help control sales, inventory, food cost, and operational cost of the outlet.
• Arrange work schedules and task allocation for the team.
• Handle customer complaints and ensure proper problem resolution.
• Monitor team performance and achievement of outlet KPIs.
• Create operational reports and coordinate with Store Manager/Area Manager.

Skills

Leadership

Team management

Customer service

Problem-solving

Communication

Target-driven

Shift work

Education

SMA/SMK or equivalent

Job description

PT Sambal Bakar Indonesia is seeking an Assistant Store Manager to help oversee daily outlet operations at the Oseng Endok Indonesia Karawaci location. You will lead, coach, and coordinate the outlet team, ensuring product quality, service, cleanliness, and food safety align with SOPs.

Key duties include managing sales, inventory, and costs; planning schedules; resolving customer issues; and producing operational reports for the Store/Area Manager.