Outlet Manager | AYANA Midplaza, JAKARTA

Ayana Hospitality; Jakarta Pusat; Sur place; IDR 250 000 000 - 420 000 000; Plein temps

Résumé du poste

AYANA Midplaza, Jakarta is seeking an experienced Outlet Manager to lead the hotel outlets, ensuring exceptional service and high standards.

You will manage operations, train staff, control costs, and drive revenue through marketing initiatives while upholding health and safety guidelines. The ideal candidate has at least 3 years in a similar role, with all-day dining experience valued, and a hospitality degree.

Qualifications

• Minimum 3 years of experience in hospitality management.
• All-day-dining concept experience is a plus.
• Bachelor's degree in Hospitality Management or related field.

Responsabilités

• Oversee day-to-day outlet operations including staff management and scheduling.
• Maintain high customer satisfaction with personalized service.
• Control inventory and stock, including procurement.
• Monitor revenue, expenses, and profitability of outlets.
• Develop and implement marketing strategies to drive revenue.
• Hire, train, and develop staff; ensure compliance with safety standards.

Formation

Bachelor's in Hospitality Management

3+ years hospitality experience

Outils

Microsoft Office

Restaurant management software

Description du poste

AYANA Hospitality is currently seeking an experienced Outlet Manager to join our team at AYANA Midplaza, Jakarta. As an Outlet Manager, you will be responsible for the overall operation and management of the outlets within the hotel. Your role will involve ensuring exceptional customer service, maintaining high quality standards, and achieving revenue targets. You will also be responsible for hiring and training staff, monitoring inventory levels, and implementing marketing strategies to attract new customers.

Responsibilities

• Oversee the day-to-day operations of the outlets, including managing staff, schedules, and customer service
• Ensure high levels of customer satisfaction by providing a personalized experience and resolving any issues or complaints
• Manage inventory and stock levels, including ordering and replenishing supplies
• Monitor financial performance of the outlets, including sales, expenses, and profitability
• Create and implement marketing strategies to attract new customers and increase revenue
• Hire, train, and develop staff members, ensuring they have the necessary skills and knowledge to provide exceptional service
• Keep up-to-date with industry trends, competitor offerings, and customer preferences to identify opportunities for improvement
• Ensure compliance with health and safety regulations and maintain cleanliness and hygiene standards

• Minimum of 3 years' experience in a similar position in the hospitality industry
• All-day-dining concept experience will be an advantage
• Degree in Hospitality Management or related field
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Ability to work under pressure and handle multiple tasks
• Knowledge of food and beverage operations, including menu planning and cost control
• Proficient in Microsoft Office and restaurant management software
• Fluent in English and Indonesian