Outlet Manager | AYANA Midplaza, JAKARTA

Ayana Hospitality; Kemayoran; On-site; IDR 216,000,000 - 360,000,000; Full time

Job summary

AYANA Hospitality is seeking an experienced Outlet Manager for AYANA Midplaza, Jakarta. You will oversee outlet operations, lead staff, ensure exceptional service, and drive revenue through marketing and cost controls.

Responsibilities include staff hiring/training, inventory management, and maintaining health/safety standards while delivering a personalized guest experience in a premium hotel setting.

Qualifications

• Minimum of 3 years' experience in a similar position in hospitality.
• All-day-dining concept experience is an advantage.
• Degree in Hospitality Management or related field.
• Strong leadership and management skills.
• Fluent in English and Indonesian.

Responsibilities

• Oversee the day-to-day operations of the outlets, including managing staff, schedules, and customer service.
• Ensure high levels of customer satisfaction by providing a personalized experience and resolving any issues or complaints.
• Manage inventory and stock levels, including ordering and replenishing supplies.
• Monitor financial performance of the outlets, including sales, expenses, and profitability.
• Create and implement marketing strategies to attract new customers and increase revenue.
• Hire, train, and develop staff members, ensuring they have the necessary skills and knowledge to provide exceptional service.
• Keep up-to-date with industry trends, competitor offerings, and customer preferences to identify opportunities for improvement.
• Ensure compliance with health and safety regulations and maintain cleanliness and hygiene standards.

Skills

Leadership

Communication

Interpersonal skills

Work under pressure

F&B operations knowledge

Education

Degree in Hospitality Management or related field

Tools

Restaurant management software

Microsoft Office

Job description

Outlet Manager | AYANA Midplaza, JAKARTA

AYANA Hospitality is currently seeking an experienced Outlet Manager to join our team at AYANA Midplaza, Jakarta. As an Outlet Manager, you will be responsible for the overall operation and management of the outlets within the hotel. Your role will involve ensuring exceptional customer service, maintaining high quality standards, and achieving revenue targets. You will also be responsible for hiring and training staff, monitoring inventory levels, and implementing marketing strategies to attract new customers.

AYANA Hospitality is currently seeking an experienced Outlet Manager to join our team at AYANA Midplaza, Jakarta. As an Outlet Manager, you will be responsible for the overall operation and management of the outlets within the hotel. Your role will involve ensuring exceptional customer service, maintaining high quality standards, and achieving revenue targets. You will also be responsible for hiring and training staff, monitoring inventory levels, and implementing marketing strategies to attract new customers.

Responsibilities

• Oversee the day-to-day operations of the outlets, including managing staff, schedules, and customer service
• Ensure high levels of customer satisfaction by providing a personalized experience and resolving any issues or complaints
• Manage inventory and stock levels, including ordering and replenishing supplies
• Monitor financial performance of the outlets, including sales, expenses, and profitability
• Create and implement marketing strategies to attract new customers and increase revenue
• Hire, train, and develop staff members, ensuring they have the necessary skills and knowledge to provide exceptional service
• Keep up-to-date with industry trends, competitor offerings, and customer preferences to identify opportunities for improvement
• Ensure compliance with health and safety regulations and maintain cleanliness and hygiene standards

Requirements

• Minimum of 3 years' experience in a similar position in the hospitality industry
• All-day-dining concept experience will be an advantage
• Degree in Hospitality Management or related field
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Ability to work under pressure and handle multiple tasks
• Knowledge of food and beverage operations, including menu planning and cost control
• Proficient in Microsoft Office and restaurant management software
• Fluent in English and Indonesian