Outlet Crew - Layanan Pelanggan & Shift

Pt Pesta Pora Abadi; Kota Medan ᯔᯩᯑᯉ᯲; Remote; IDR 180.000.000 - 300.000.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Health insurance

Paid time off

Career development

Remote work culture

Retail tech training

Zusammenfassung

Pt Pesta Pora Abadi is seeking a highly motivated Senior Retail Sales Associate to join its remote-first team. You will drive sales, engage customers via phone, email, and live chat, and help grow the company's online presence from a home office.

You should have proven store or e-commerce sales experience, excellent communication, and the ability to work independently. The role offers a competitive salary, health benefits, and opportunities for professional development in a supportive remote

Qualifikationen

• Proven experience as a Sales Associate or similar customer-facing retail role.
• Track record of meeting or exceeding sales quotas.
• Excellent communication and active listening skills for product benefits.

Aufgaben

• Engage with customers via phone, email, and live chat to understand needs and recommend products.
• Achieve and surpass sales targets through proactive outreach and closing techniques.
• Maintain knowledge of products, promotions, and policies to assist customers.
• Process sales transactions accurately using the e-commerce platform.
• Develop long-term customer relationships with follow-up and personalized support.
• Collaborate with internal teams to resolve issues and provide service feedback.
• Contribute to sales strategy discussions and share insights from customer interactions.
• Adhere to remote work policies and maintain productivity.

Kenntnisse

Sales experience

Customer engagement

Communication skills

CRM proficiency

Remote work capable

Ausbildung

High school diploma

Business/Marketing degree preferred

Tools

CRM software

E-commerce platforms

Jobbeschreibung

About the Role

Our client, a leading innovator in the retail technology space, is seeking a highly motivated and experienced Senior Retail Sales Associate to join their dynamic, fully remote team. This pivotal role focuses on driving sales, enhancing customer engagement, and contributing to the strategic growth of our client's online presence. You will be instrumental in providing exceptional customer service and leveraging your expertise to meet and exceed sales targets. As a remote-first organization, we prioritize seamless communication and collaboration through advanced digital tools, ensuring that every team member feels connected and empowered, regardless of their physical location. This is an unparalleled opportunity to shape your career within a forward-thinking company that values its employees and fosters a supportive work environment. The ideal candidate possesses a deep understanding of retail sales principles and a passion for delivering outstanding customer experiences. We are committed to building a diverse and inclusive workforce, and we encourage applications from all qualified individuals who are eager to make a significant impact in the **retail** sector from the comfort of their home office.

Key Responsibilities

• Engage with customers via phone, email, and live chat to understand their needs and recommend suitable products and services.
• Achieve and surpass individual and team sales targets through proactive outreach and exceptional closing techniques.
• Maintain a comprehensive knowledge of all products, promotions, and company policies to accurately assist customers.
• Process sales transactions efficiently and accurately using our client's e-commerce platform.
• Develop and nurture long-term customer relationships by providing consistent follow-up and personalized support.
• Collaborate with internal teams to resolve customer issues and provide feedback for service improvement.
• Contribute to sales strategy discussions and provide insights from customer interactions.
• Adhere to all remote work policies and maintain a high level of productivity and professionalism.

Requirements

• Proven experience as a Sales Associate or in a similar customer-facing retail role.
• Demonstrable track record of meeting or exceeding sales quotas.
• Excellent communication, interpersonal, and active listening skills, with the ability to articulate product benefits clearly.
• Proficiency in using CRM software and e-commerce platforms.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work independently and manage time effectively in a remote setting.
• High school diploma or equivalent; a degree in Business or Marketing is a plus.
• Must have a reliable internet connection and a dedicated home office space conducive to remote work in **Jakarta**.

Benefits

• Competitive salary package with performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and company holidays.
• Opportunities for professional development and career advancement.
• A supportive and collaborative remote work culture.
• Access to cutting-edge retail technology and training.