Outlet Crew: Layanan Pelanggan & Kasir Dinamis

Pt Pesta Pora Abadi; Kota Medan ᯔᯩᯑᯉ᯲; Remote; IDR 90,000,000 - 150,000,000; Full time

Benefits offered by this job

Bonuses

Health insurance

Paid time off

Career development

Remote work culture

Retail tech training

Job summary

Pt Pesta Pora Abadi is recruiting a Senior Retail Sales Associate for a fully remote position. The role focuses on driving sales, engaging customers via phone/email/chat, and delivering exceptional service from a home office.

You will maintain product knowledge, meet quotas, and collaborate with teams to optimize the online shopping experience while working with a remote-first culture in Indonesia.

Qualifications

• Proven experience in a sales/retail role.
• Track record of meeting or exceeding quotas.
• Excellent communication and active listening.
• CRM and e-commerce proficiency.
• Customer-centric mindset and problem-solving.
• Able to work independently in a remote setting.
• High school diploma; Business/Marketing degree is a plus.
• Must have reliable internet and a dedicated home office in Jakarta.

Responsibilities

• Engage with customers via phone, email, and live chat to understand needs and recommend suitable products and services.
• Achieve and surpass sales targets through proactive outreach and exceptional closing techniques.
• Maintain a comprehensive knowledge of all products, promotions, and company policies to accurately assist customers.
• Process sales transactions efficiently and accurately using our client's e-commerce platform.
• Develop and nurture long-term customer relationships by providing consistent follow-up and personalized support.
• Collaborate with internal teams to resolve customer issues and provide feedback for service improvement.
• Contribute to sales strategy discussions and provide insights from customer interactions.
• Adhere to all remote work policies and maintain a high level of productivity and professionalism.

Skills

Sales experience

Communication skills

Remote work independence

Customer focus

CRM proficiency

Education

High school diploma

Business/Marketing degree (plus)

Tools

CRM software

E-commerce platforms

Job description

About the Role

Our client, a leading innovator in the retail technology space, is seeking a highly motivated and experienced Senior Retail Sales Associate to join their dynamic, fully remote team. This pivotal role focuses on driving sales, enhancing customer engagement, and contributing to the strategic growth of our client's online presence. You will be instrumental in providing exceptional customer service and leveraging your expertise to meet and exceed sales targets. As a remote-first organization, we prioritize seamless communication and collaboration through advanced digital tools, ensuring that every team member feels connected and empowered, regardless of their physical location. This is an unparalleled opportunity to shape your career within a forward-thinking company that values its employees and fosters a supportive work environment. The ideal candidate possesses a deep understanding of retail sales principles and a passion for delivering outstanding customer experiences. We are committed to building a diverse and inclusive workforce, and we encourage applications from all qualified individuals who are eager to make a significant impact in the **retail** sector from the comfort of their home office.

Key Responsibilities

• Engage with customers via phone, email, and live chat to understand their needs and recommend suitable products and services.
• Achieve and surpass individual and team sales targets through proactive outreach and exceptional closing techniques.
• Maintain a comprehensive knowledge of all products, promotions, and company policies to accurately assist customers.
• Process sales transactions efficiently and accurately using our client's e-commerce platform.
• Develop and nurture long-term customer relationships by providing consistent follow-up and personalized support.
• Collaborate with internal teams to resolve customer issues and provide feedback for service improvement.
• Contribute to sales strategy discussions and provide insights from customer interactions.
• Adhere to all remote work policies and maintain a high level of productivity and professionalism.

Requirements

• Proven experience as a Sales Associate or in a similar customer-facing retail role.
• Demonstrable track record of meeting or exceeding sales quotas.
• Excellent communication, interpersonal, and active listening skills, with the ability to articulate product benefits clearly.
• Proficiency in using CRM software and e-commerce platforms.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work independently and manage time effectively in a remote setting.
• High school diploma or equivalent; a degree in Business or Marketing is a plus.
• Must have a reliable internet connection and a dedicated home office space conducive to remote work in **Jakarta**.

Benefits

• Competitive salary package with performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and company holidays.
• Opportunities for professional development and career advancement.
• A supportive and collaborative remote work culture.
• Access to cutting-edge retail technology and training.