OTA Reservation Specialist

Santika Indonesia Hotels & Resorts; Garut; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Santika Siligita Nusa Dua is seeking a Reservation Agent to manage OTA reservations and respond to inquiries with accuracy and courtesy. The role requires experience in OTA systems, strong attention to detail, and the ability to stay composed under pressure.

Candidates should have at least 2 years in a similar position, fluent English, and a solid education background. Proficiency with OTA extranet and a customer-first mindset are essential for success in this hotel environment.

Qualifications

• Minimum 2 years in a similar position.
• Create reservations from OTA.
• Proficient system use: OTA extranet.
• Check and respond to all inquiries from OTA.
• Solve all cases related to reservations (complaints, cancellations, refunds).
• Attention to detail.
• Fluent in English.
• Positive work attitude and able to work under pressure.

Responsibilities

• Process reservations from OTA and maintain accurate records.
• Respond to inquiries from OTA and customers in a timely manner.
• Resolve issues related to reservations (complaints, cancellations, refunds).
• Coordinate with departments to ensure guest satisfaction.
• Maintain high-quality guest service and professional communication.

Skills

Reservation experience

Customer service

Attention to detail

English communication

Pressure handling

Education

Relevant education background

Tools

OTA extranet

Job description

Santika Siligita Nusa Dua is seeking a Reservation Agent to manage OTA reservations and respond to inquiries with accuracy and courtesy. The role requires experience in OTA systems, strong attention to detail, and the ability to stay composed under pressure.

Candidates should have at least 2 years in a similar position, fluent English, and a solid education background. Proficiency with OTA extranet and a customer-first mindset are essential for success in this hotel environment.