Order & Invoice Management Analyst

Philip Morris International; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

Philip Morris International in Surabaya, Indonesia, is seeking a detail‑oriented OTC professional to monitor sales orders and ensure accurate delivery details. The role involves shipment administration, records maintenance, and collaboration with teams to support order‑to‑cash activities.

Ideal candidates will have strong customer communication, process improvement mindset, and proficiency with MS Office, SAP, and BI tools. Open to fresh graduates and offering a fixed‑term assignment.

Qualifications

• Experience communicating with customers and stakeholders.
• Willingness to identify process improvements and drive change.
• Fast learner with motivation to grow professionally.
• Strong English communication and presentation skills.

Responsibilities

• Monitor daily O2C Order & Invoice Management activities.
• Enter orders, including manual transactions.
• Check product and service availability based on information.
• Track orders, updates and cancellations per instructions.
• Create invoices and perform basic checks; escalate issues as needed.
• Create manual credit and debit notes per guidelines.
• Monitor daily invoicing activities and dashboards.
• Process manual and sundry invoices following standard procedures.

Skills

Customer comms

Continuous improvement

Fast learner

MS Office

English skills

Interpersonal skills

Analytical skills

Team player

Fresh graduates welcome

OTC knowledge

Education

Bachelor's degree in Business/SCM/Logistics/Finance

Tools

SAP

Power BI

Excel

Job description

MAKE HISTORY WITH US! At PMI, we’ve chosen to do something incredible. We’re totally transforming our business, and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide.

MAKE HISTORY WITH US! At PMI, we’ve chosen to do something incredible. We’re totally transforming our business, and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

Role Overview

The primary purpose of this role is to monitor sales orders and confirm accurate delivery details with customers. The role also includes performing administrative tasks related to shipments and maintaining records and documentation for incoming and outgoing shipments.

Your Day to Day

• Support issue resolution by identifying problems, applying known solutions, or escalating issues to senior team members when needed.
• Ensure activities are performed in line with company policies, controls, and procedures, and prepare required documentation with guidance.
• Participate, under supervision, in knowledge transfer sessions, documentation updates, and process validation activities for new services or affiliates.
• Contribute as a team member in projects, support User Acceptance Testing (UAT) activities, and provide feedback under guidance.
• Report directly to the Senior Supervisor, Order-to-Invoice Management.
• Perform daily O2C Order & Invoice Management activities, including transactional processing:
  • Enter orders, including manual transactions.
  • Check product and service availability based on available information.
  • Track orders, updates, and cancellations in line with provided instructions.
  • Monitor stock levels according to established guidelines and demand information provided.
  • Create invoices and perform basic checks on billing documents; escalated issues as required.
  • Create manual credit and debit notes based on defined guidelines.
  • Monitor daily invoicing activities and manage transaction dashboards.
  • Process manual and sundry invoices following standard procedures.

Who We're Looking For

• Experience managing communications with customers.
• Continuous improvement mindset, with a willingness to identify and suggest process improvements.
• Fast learner with a strong motivation to grow and develop professionally.
• Strong system literacy and the ability to work independently using Microsoft Office applications.
• Good English communication and presentation skills.
• Good interpersonal skills.
• Strong analytical skills and attention to detail.
• Strong team commitment and a results-oriented mindset.
• Open to fresh graduates.
• Bachelor's degree in Business Administration, Supply Chain Management, Logistics, Accountancy, Finance, Economics, or a related field.
• Experience in Order-to-Cash (OTC) processes within a B2B environment is preferred but not required.
• Experience in order management is preferred but not required.
• Basic knowledge of SAP is preferred but not required.
• Experience with AI tools or Power BI is preferred but not required.
• Please note that this position is a fixed-term assignment.

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