Order Management

Schneider Electric; Indonesia; Hybrid; IDR 200,880,000 - 290,160,000; Full time

Benefits offered by this job

Global Family Leave

Comprehensive medical coverage for you

Worldwide Employee Stock Ownership

Hybrid work arrangement (New Ways of W

…and more!

Job summary

Schneider Electric is seeking an Order Management professional to oversee end-to-end order fulfillment, keeping master data accurate and coordinating with Production, Planning, Procurement, Logistics, and Customers.

The role focuses on achieving On-Time Delivery, minimizing back orders, and supporting supply chain excellence, with a strong emphasis on data-driven improvement and customer service.

Qualifications

• Bachelor's degree in Industrial Engineering, Manufacturing, Operations Management, or related field.
• Fresh graduates are welcome to apply.
• Strong knowledge of MPP systems and production scheduling software.
• Excellent organizational and time management skills.
• Ability to analyze data and generate actionable insights.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Responsibilities

• Manage end-to-end order fulfillment, from receipt to delivery.
• Develop and manage priority lists for urgent customer requirements.
• Monitor OTDM/OTDS, BOL, and order fulfillment rates.
• Conduct root cause analysis for delivery failures and backlog issues.
• Coordinate recovery plans and corrective actions to improve service performance.
• Communicate order status and delivery commitments to customers.
• Coordinate order pull-in/push-out with customers and internal stakeholders.
• Maintain and update confirmed delivery dates in SAP.
• Monitor purchase order execution and resolve supply-related issues.
• Maintain accuracy of planning and inventory master data.
• Review MOQ and lead time settings; optimize replenishment strategies.
• Support inventory optimization through accurate master data maintenance.
• Collaborate with customers to understand demand changes and stock requirements.
• Monitor inventory levels and recommend actions to prevent shortages or excess stock.
• Drive initiatives to improve OTDS and reduce backlogs.

Skills

Data analysis

Organizational skills

Time management

Communication skills

Interpersonal skills

Team collaboration

MS Office proficiency

Education

Bachelor's degree in Industrial Engineering, Manufacturing, Operations Management, or related field

Fresh graduates welcome

Tools

MS Office Suite (Excel, Word, PowerPoint)

Production scheduling software

ERP systems (SAP, Oracle)

Job description

In Schneider Electric, everything we do is geared towards advancing progress and sustainability for all—our colleagues, customers, partners, and the communities and societies we serve.

Whether it's through our products, software, and services that propel the digital transformation of energy management and automation, or through our corporate citizenship and volunteer activities, we make a meaningful impact by empowering people and organizations to become more resilient, electric, and digital.

Which is where you come in. Working at Schneider Electric means working toward a cleaner, better world. You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.

We are seeking a highly organized and customer-focused Order Managementto join Schneider Electric. This role is responsible for managing end-to-end order fulfillment, maintaining master data accuracy, optimizing inventory parameters, and ensuring excellent customer service through effective coordination with Production, Planning, Procurement, Logistics, and Customers. The position plays a critical role in achieving On-Time Delivery performance, minimizing back orders, and supporting Supply Chain operational excellence.

What will you do?

Order Fulfillment & Customer Service

• Manage customer orders from order receipt through delivery fulfillment.
• Develop and manage priority lists for urgent customer requirements in coordination with Production Scheduling.
• Monitor On-Time Delivery (OTDM, OTDS), Back Order Lines (BOL), and Order Fulfillment Rates.
• Conduct Root Cause Analysis (RCA) for delivery failures, shortages, and backlog issues.
• Coordinate recovery plans and corrective actions to improve service performance.
• Communicate order status, delivery commitments, and issue resolutions to customers.

Purchase Order Management

• Maintain and update confirmed delivery dates in SAP.
• Coordinate order pull-in and push-out requests with customers and internal stakeholders.
• Monitor purchase order execution and resolve supply-related issues.

Master Data Management

• Maintain and ensure accuracy of planning and inventory master data.
• Conduct annual reviews of Minimum Order Quantity (MOQ) and Lead Time settings.
• Review and optimize replenishment strategies (Make-to-Stock / Make-to-Order).
• Support inventory optimization initiatives through accurate master data maintenance.

Customer Collaboration & Inventory Management

• Collaborate closely with customers to understand demand changes, stock requirements, and urgent requests.
• Conduct regular customer reviews and service meetings.
• Monitor inventory levels and recommend actions to prevent shortages or excess stock.
• Optimize order fulfillment performance while minimizing expedited shipments and air freight costs.
• Support customer satisfaction initiatives and supply chain improvement programs.

Continuous Improvement

• Analyze order fulfillment, inventory, and service level performance data.
• Generate reports and provide recommendations for process improvements.
• Drive initiatives to improve OTDS, reduce BOL, and enhance customer experience.
• Support Lean Manufacturing, Supply Chain Excellence, and continuous improvement projects.
• Ensure compliance with company quality standards and operational procedures.

What qualifications will make you successful?

• Bachelor's degree in Industrial Engineering, Manufacturing, Operations Management, or a related field.
• Fresh graduates are welcome to apply.
• Strong knowledge of MPP systems and production scheduling software.
• Excellent organizational and time management skills.
• Ability to analyze data and generate actionable insights.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Preferred Qualifications:

• Familiarity with Lean Manufacturing and Six Sigma methodologies.
• Experience with ERP systems (e.g., SAP, Oracle).
• Certification in Production and Inventory Management (CPIM) or similar.

What's in it for me?

• Global Family Leave
• Comprehensive medical coverage for employee and dependents
• Worldwide Employee Stock Ownership
• Hybrid work arrangement (New Ways of Working)
• …and more!

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.