Ops & Reputation Growth Specialist (Remote)

IBMC; Daerah Khusus Ibukota Jakarta; Hybrid; IDR 111,600,000 - 167,400,000; Full time

Benefits offered by this job

Performance-based bonuses

Health insurance

Professional development budget

Job summary

IBMC is seeking a Junior Operations Manager to support client operations, community management, and marketing initiatives in a fast-paced fintech environment. The role involves ensuring high-level customer success communication, managing online brand reputation, and supporting influencer marketing.

The ideal candidate will have 2-3 years of experience, strong English skills, and familiarity with tools like Slack and Google Workspace. A competitive salary and benefits, including health insurance and career mentorship, are offered.

Qualifications

• 2-3 years of experience in operations, customer success, or executive support.
• Experience in Finance, Fintech, Cryptocurrencies, or Proprietary Trading is a plus.
• Strong English communication skills are essential.

Responsibilities

• Manage high-level customer support requests via Slack.
• Monitor and manage public feedback on platforms like Trustpilot.
• Research and reach out to influencers for marketing support.
• Track performance of influencer campaigns and deliver reports.
• Assist the leadership team with administrative tasks.

Skills

Technical Client Success

Reputation Management

Influencer Marketing

Data Analytics

Administrative Support

Elite English Communication

Tools

Slack

Google Workspace

Notion

CRM Systems

Job description

IBMC is seeking a Junior Operations Manager to support client operations, community management, and marketing initiatives in a fast-paced fintech environment. The role involves ensuring high-level customer success communication, managing online brand reputation, and supporting influencer marketing.

The ideal candidate will have 2-3 years of experience, strong English skills, and familiarity with tools like Slack and Google Workspace. A competitive salary and benefits, including health insurance and career mentorship, are offered.