Head of Operations - Fintech/Startup, Bilingual

Talent Insider; Jakarta Pusat; On-site; IDR 279,000,000 - 468,720,000; Full time

Job summary

Talent Insider is seeking an experienced operations leader to manage daily operations, optimize application performance, and supervise customer service, telemarketing and loan processing teams. You will collaborate with cross-functional teams to drive continual improvement and report metrics to the Board.

The ideal candidate has 5+ years in operations, strong leadership and analytical skills, and a track record in fintech or startup environments.

Qualifications

• Proven leadership experience and ability to manage and motivate teams.
• Strong analytical skills with a focus on process improvement and problem-solving.
• Proficiency in Mandarin and English.

Responsibilities

• Lead daily operations and ensure smooth execution of operational processes.
• Oversee application optimization for system performance and user experience.

Skills

Leadership

Analytical skills

Job description

Talent Insider is seeking an experienced operations leader to manage daily operations, optimize application performance, and supervise customer service, telemarketing and loan processing teams. You will collaborate with cross-functional teams to drive continual improvement and report metrics to the Board.

The ideal candidate has 5+ years in operations, strong leadership and analytical skills, and a track record in fintech or startup environments.