Operations Manager - Bunaken, Sulawesi

PT. Bobobox Mitra Indonesia; Manado; On-site; IDR 279,000,000 - 468,720,000; Full time

Benefits offered by this job

Health insurance

12 days annual leave

Career growth

Job summary

PT. Bobobox Mitra Indonesia is seeking an Operational Manager to ensure consistent, efficient execution across cabin properties. You will translate strategic goals into practical processes, drive guest satisfaction, and lead teams toward operational excellence.

Responsibilities include managing multiple hotels, developing KPIs, SOPs, and policy frameworks, and making data-driven decisions. Fluency in English and experience with PMS/HMS, POS, and Google Workspace are required.

Qualifications

• Bachelor's degree from a top university, preferably Hospitality
• Min. 3 years of experience in a hotel operations role
• Min. 3 years of experience managing multiple hotels as hotel manager or equivalent
• Fluent in English verbally and in writing
• Experience with PMS/HMS and POS software
• Experience with Google Workspace (G Sheets, Slides, Docs, etc)
• Strong in organizing, planning, and relationship management
• Familiar with KPIs and policy development

Responsibilities

• Translate strategic goals into daily operational practices
• Ensure consistent, high-quality guest experiences across branches
• Lead people and coach in operations
• Drive operational excellence through data-driven decisions
• Set up and maintain KPIs
• Develop SOPs and policies

Skills

Interpersonal skills

Analytical skills

Data-driven decisions

Planning & organizing

People leadership

English proficiency

Education

Bachelor's degree in Hospitality

Tools

PMS/HMS

POS software

Google Workspace

Job description

The Operational Manager at Bobobox plays a pivotal role in ensuring the consistent, efficient, and high-quality execution of day-to-day operations across our cabin properties. This role is responsible for translating strategic goals into seamless operational practices, delivering exceptional guest experiences, and driving operational excellence through data-driven decisions, people leadership, and continuous improvement. Candidates must be willing to work at any of our branch locations across Indonesia. This may involve periodic transfers or relocations based on organizational needs.

Requirements

Bachelor's degree from a top university, preferably from Hospitality background

Min. 3 years of experience in a hotel operations role

Min. 3 years of experience in managing multiple hotels as hotel manager or equivalent role

Candidates must be willing to work at any of our branch locations across Indonesia. This may involve periodic transfers or relocations based on organizational needs.

Fluent in English verbally and in writing

Experienced with Property/Hotel Management System (PMS/HMS) and Point of Sales (POS) software.

Experienced with Google Workspace (G Sheets, Slides, Docs, etc).

Excellent Interpersonal Communication Skills

Strong in organizing, planning, and relationship management.

Fluent in numbers, analyzing data, and using analytics to make decisions.

Results-driven with strong communication & interpersonal skills.

Excellent Adaptability to Fast-paced Environment

Familiar with Setting up and Maintaining KPIs

Familiar with SOP and Policy development

Product and Service Quality Improvements

Focus on Operational Excellence and Quality Assurance

Experienced in coaching & training delivery

Do you have experience in a sales role?

Do you have experience in a role which requires relationship management experience?

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years' experience do you have as an operations manager?

How would you rate your English language skills?

Which of the following languages are you fluent in?

How many years of hotel management experience do you have?

Founded in 2018, Bobobox is a property technology and hospitality company that specializes in providing sleeping accommodations. Renowned for our Bobopod, Bobocabin, and Bobodeli. We are now present in 30+ locations across Indonesia.

We call our team Bob Squad. In living our daily life at Bobobox, we uphold 4 core values. It defines who we are and what we aspire to be. Our values are BOBO (Best Attitude, Obsessive Curiosity, Bring Result, and Open Communication).

Since day one, we are a firm believer in sustainable growth. We believe that a company's growth aligned with the growth of its business and people within.

Founded in 2018, Bobobox is a property technology and hospitality company that specializes in providing sleeping accommodations. Renowned for our Bobopod, Bobocabin, and Bobodeli. We are now present in 30+ locations across Indonesia.

We call our team Bob Squad. In living our daily life at Bobobox, we uphold 4 core values. It defines who we are and what we aspire to be. Our values are BOBO (Best Attitude, Obsessive Curiosity, Bring Result, and Open Communication).

Since day one, we are a firm believer in sustainable growth. We believe that a company's growth aligned with the growth of its business and people within.

• 12 days annual leaves, health insurance, career pa