Operations Manager

PT. BEAM MOBILITY INDONESIA; Jakarta Utara; On-site; IDR 420,000,000 - 660,000,000; Full time

Job summary

Beam Mobility Indonesia is seeking an experienced Operations Manager to lead and scale our Indonesian operations, overseeing Rangers, Marshals, and Workshop Technicians to deliver safe, reliable micro-mobility services. You will develop city-specific strategies for fleet management, maintenance, and deployment while ensuring safety, compliance, and service excellence in a fast-paced urban environment.

This role emphasizes hands-on leadership, coaching, and continuous improvement to drive rider

Qualifications

• Bachelor's degree in Business, Operations Management, or related field.
• 2-3+ years of experience in operations management; experience in mobility/logistics is a plus.
• Strong leadership skills with focus on coaching, mentoring, and team development (min 1 year in a management role).
• Comfort with feedback discussions and driving accountability.
• Working knowledge of QA frameworks and performance management tools.
• Strong communication skills to motivate, guide, and influence.
• Calm, solutions-focused mindset for escalations or internal issues.
• Passion for building and growing teams; proficiency in English (spoken and written).

Responsibilities

• Develop and execute city-specific operational strategies including fleet management, deployment, and maintenance.
• Lead, coach, and develop local operations staff to deliver high service quality.
• Plan operational resources and set daily/weekly/monthly goals for the team.
• Monitor risks and ensure regulatory compliance with industry standards.
• Handle escalations and drive root-cause analysis to resolution.
• Maintain a safe working environment and prevent accidents.
• Provide on-street support to Ground Patrollers and Drivers for deployment and rebalancing.

Skills

People leadership

Feedback conversations

Communication

Team development

English proficiency

Education

Bachelor's degree in Business/Operations Management

Tools

QA frameworks

Performance management tools

Job description

We are looking for a highly motivated and experienced Operations Manager to lead and manage our Indonesian operations. The Operations Manager will oversee the 360 degree operational function through the management of Rangers, Marshals, and Workshop Technicians. The ideal candidate has built and led a team before and is highly motivated to make Beam a resounding success.

Key responsibilities

• Develop and execute a comprehensive city-specific operational strategy, including fleet management, deployment, and maintenance.
• Lead, coach, and develop a team of local operations staff, fostering a culture of continuous improvement and exceptional service delivery.
• Develop and implement strategic operational plans utilising equipment, manpower and other resources, inclusive of setting daily/weekly/monthly goals for the wider team.
• Anticipate and track operational and tactical risks, provide strategic solutions and stay up-to-date on industry regulations, trends and technology.
• Handle escalations, own root cause analysis and follow through incidents to resolution.
• Maintain a safe working environment with a strong emphasis on preventing accidents and injuries.
• Spend time on the streets in your cities as needed, helping the Ground Patrollers and Drivers with the deployment, rebalancing and returning e-scooters to designated parking stations or high-demand areas.
• Deliver regular updates to the reporting manager on team performance and development needs.

Requirement

• Bachelor's degree in Business, Operations Management, or a related field.
• 2-3+ years of experience in operations management. Any experience in the shared mobility, transportation, or logistics industries is highly advantageous.
• Strong people leadership skills; especially in coaching, mentoring, and team development with at least 1 year of manager experience
• Confidence in managing feedback conversations and driving accountability.
• Working knowledge of QA frameworks and performance management tools.
• Strong communication skills, with the ability to motivate, guide, and influence others.
• A calm and solutions-focused mindset when handling escalations or internal issues.
• A passion for team building and empowering others to grow in their roles.
• Proficient in English (speaking and written)

About us

Beam is Asia Pacific's largest shared micro mobility company, on a mission to turn little drives into better rides and make cities flow better for everyone. Shared micro mobility is one of the fastest-growing industries in the world, and we're leading the way in the Asia Pacific with operations in Australia, South Korea, Malaysia, Indonesia and Turkey. In collaboration with cities, we bring a safe, affordable and sustainable new mode of transport to citizens with our fleets of self-driven small electric vehicles. We have gathered a team with a passion for innovation and technology. We tackle growing challenges every day as a group of problem solvers, determined to make a positive impact on people's lives and the future of the planet.