Operations Supervisor (Expansion City)

GreenSM Indonesia; Indonesia; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

GreenSM Indonesia is hiring an Operations Supervisor to oversee field operations and ensure smooth workflows across multiple cities in Indonesia. You will lead driver onboarding, training, and performance, coordinate demand-supply balance, and monitor safety and maintenance standards in daily activities.

The role requires a Bachelor's degree and at least 2 years of experience in ride-hailing or related logistics sectors, with an emphasis on data-driven decision-making and on-site collaboration.

Qualifications

• Requires a Bachelor's degree and proven experience in ride-hailing, taxi, transportation, or logistics.
• Minimum 2 years in driver management, fleet ops, vehicle inspection, or maintenance.
• Data analytics and administration skills with digital tools are needed.

Responsibilities

• Coordinate driver partners to balance supply and demand.
• Oversee driver onboarding, training, and performance management.
• Manage vehicle utilization and address operational issues to enhance safety.
• Handle incidents related to units and drivers and monitor resolution progress.
• Conduct vehicle inspections to meet safety and quality standards.

Skills

Driver management

Fleet operations

Data analytics

Education

Bachelor's Degree in any field

Job description

We are seeking an experiencedOperations Supervisorto joinGreenSM Indonesia in several city. As Operations Supervisor, you will be responsible for ensuring efficient workflow, maintaining safety standards, and leading a dedicated team to achieve operational excellence. This role is pivotal in translating strategic objectives into operational success and maintaining our commitment to green and smart mobility solutions.

Key responsibilities:

1. Effectively coordinate driver partners to ensure supply-demand balance
2. Oversee driver onboarding, training, and performance management
3. Manage and coordinate driversto ensure efficient vehicle utilization, address operational issues, and provide support to enhance driver performance and safety
4. Handle arising incidents related to unit assets and drivers on a daily basis. Coordinate to monitor the progress of incident resolution with relevant parties
5. Conduct vehicle inspectionsto ensure all units meet safety, performance, and quality standards before deployment or after servicing.

What we're looking for:

1. Bachelor's Degree in any field, and proven experience in a similar industry (Ride-Hailing, Taxi, Transportation, or Logistic Industry)
2. Minimum 2 years of experience in driver management, fleet operations, vehicle inspection, or maintenance (experience with electric vehicle is a plus)
3. Tech-savvy, comfortable using various technologies and digital tools with ability in data analytics and administration
4. Able to drive car and possesses a valid car driving license (SIM A) is a must
5. Willing to work onsite and be actively involved in field operations.

Important Details:

• Working arrangement: Fully working from office, with shifting schedule
• Placement: Bandung, Palembang, Medan, Balikpapan, Pekanbaru, Banjarbaru, Banjarmasin, Samarinda, Malang, Manado
• Candidates available for immediate joining will be given priority