Operations Coordinator / Personal Assistant to the Owner

PT. MATCH MAKERS AGENCY; Provinsi Bali; Hybrid; IDR 60,000,000 - 110,000,000; Full time

Benefits offered by this job

THR and a birthday bonus

Official employment with BPJS Health &

Job summary

PT. MATCH MAKERS AGENCY is seeking an Operations Coordinator / Personal Assistant to the Owner in Bali. You will be the owner's right hand, tracking tasks from assignment to completion, coordinating across villa managers and team leaders, and ensuring SOPs are followed.

Ideal candidates have hospitality or admin management experience, strong English, and a proactive, detail-oriented mindset. This role offers mostly remote work after onboarding in Seminyak area, with occasional on-site

Qualifications

• Experience in hospitality, or in an administrative or management role controlling processes and other people’s work.
• Experience as a Personal Assistant or Business Assistant working directly with a business owner or executive.
• Hands-on experience leading a team: setting tasks, controlling results, keeping standards.
• Very good English, spoken and written.
• Independent and proactive: you make decisions within your authority.

Responsibilities

• Monitor work WhatsApp groups daily, capture every task, and record who is responsible and the deadline.
• Follow up, remind and push tasks to real completion, with confirmation when needed.
• Make sure existing SOPs and checklists are followed in both villa complexes.
• Work with team leaders and coordinate tasks that involve several departments.
• Handle standard guest requests and escalation complaints or unusual cases to the owner on time.
• Organize the owner's instructions, projects and priorities.
• Prepare clear summaries for the owner: what's done, what's open, what's overdue.
• Spot recurring problems early and suggest practical solutions.

Skills

Hospitality experience

Administrative

Team leadership

English proficiency

Tools

Google Sheets

Google Workspace

Job description

Operations Coordinator / Personal Assistant to the Owner

Do you finish what you start? And make sure others do too?

If you’re the person who notices the one task everyone forgot, follows up until it’s really done, and enjoys bringing order to a busy operation, this role was made for you.

About Us

We run two boutique villa complexes in Seminyak, Bali: MasBro ART Villas and Delight ART Villas. One has been welcoming guests for about 13 years, the other for about 9. The word "ART" is real: around 95% of our interiors, furniture and décor are custom-made.

Our philosophy is simple: warm, genuine hospitality without unnecessary formality. MasBro is a place where guests feel at home in Bali. Delight creates the feeling of Sweet Bali Life.

Our team is about 20 people: housekeeping, technical staff, pool specialists, gardeners and assistants. They come from different regions of Indonesia. The team is stable and close-knit, with very low turnover.

Get to know us before you apply:

The Role

You will be the owner’s right hand and the key link between the owner, villa managers and team leaders. You don’t just pass on instructions. You track every task until it is actually completed and confirmed.

What You’ll Do

Monitor work WhatsApp groups daily, capture every task, and record who is responsible and the deadline

Follow up, remind and push tasks to real completion, with confirmation when needed

Make sure existing SOPs and checklists are followed in both villa complexes

Work with team leaders and coordinate tasks that involve several departments

Handle standard guest requests and escalation complaints or unusual cases to the owner on time

Organize the owner's instructions, projects and priorities

Prepare clear summaries for the owner: what's done, what's open, what's overdue

Spot recurring problems early and suggest practical solutions

Who We’re Looking For

Experience in hospitality, or in an administrative or management role controlling processes and other people’s work

Experience as a Personal Assistant or Business Assistant working directly with a business owner or executive

Hands-on experience leading a team: setting tasks, controlling results, keeping standards

Very good English, spoken and written. You'll communicate daily with the owner, managers and sometimes guests

Strong attention to detail, structured thinking and a sense of ownership

Independent and proactive: you make decisions within your authority and don't wait to be told

Currently living in Bali

Nice to Have

Experience coordinating several departments at once

Confident user of Google Workspace, especially Google Sheets

Experience creating checklists or SOPs

OTA experience

Own transport for occasional trips between Ubud and Seminyak

What We Offer

THR and a birthday bonus

Official employment with BPJS Kesehatan and BPJS Ketenagakerjaan

Mostly remote work after onboarding (about 90% online), with a villa visit about once a week

Flexible schedule: no 9-to-5 desk routine. Your workload follows the rhythm of guest arrivals and daily operations

One day off per week, chosen by you and agreed in advance

Direct work with an owner who has built two successful villa businesses in Bali over 13+ years

A stable, friendly team and a real chance to make a visible impact from day one

Ready to become the person who makes things happen?