Payments & Processing Operations Specialist

DBS; Jakarta Pusat; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

DBS is seeking a detail-oriented Operations professional to join the Jakarta Head Office for a direct contract in the Payments & Processing function. You will handle daily payment processing for personal loans and card products, monitor suspense accounts, and ensure SLA-compliant adjustments and rebookings.

You will collaborate with cross-functional teams, respond to customer payment inquiries, and support loan collections and related programmes to maintain service quality.

Qualifications

• University graduate with a Bachelor's degree in any major.
• Strong initiative and ability to learn quickly in a dynamic environment.
• Effective team player with strong interpersonal and communication skills.

Responsibilities

• Daily Payment Processing for PL, Credit Card, Cashline, ESL.
• Monitoring sundry/suspense accounts and ensure outstanding items are settled before ageing limit.
• Processing adjustments via email/I-Serve for financial adjustments and re-bookings per SLA.
• Handling collection programs or related marketing programs for Personal Loans.
• Handling customer queries related to incoming payments and ensuring timely resolution within SLA.

Skills

Interpersonal skills

Communication skills

Detail-oriented

Team player

Education

Bachelor's degree

Job description

DBS is seeking a detail-oriented Operations professional to join the Jakarta Head Office for a direct contract in the Payments & Processing function. You will handle daily payment processing for personal loans and card products, monitor suspense accounts, and ensure SLA-compliant adjustments and rebookings.

You will collaborate with cross-functional teams, respond to customer payment inquiries, and support loan collections and related programmes to maintain service quality.