Operational Manager EHS Lab

PT SGS Indonesia; Bogor; On-site; IDR 543,971,000 - 1,087,942,000; Full time

Job summary

SGS Indonesia seeks an Operations Manager to lead day-to-day laboratory operations, ensuring safe, efficient, and reliable service delivery.

You will oversee resources, promote a strong HSE culture, support audits, budgeting, and collaborate with commercial and internal teams to meet customer requirements.

Qualifications

• Bachelor’s degree in Engineering, Chemistry, Environmental Science, or related field.
• 7–10 years of relevant lab experience, preferably in environmental or related operations.
• Proven experience in a managerial or supervisory role within laboratory operations.
• Strong understanding of quality management systems, HSE requirements, and audits.
• Experience in people management, budgeting, and vendor coordination.
• Fluent in Bahasa Indonesia and English.

Responsibilities

• Lead day-to-day laboratory operations to ensure safe, efficient, and reliable service delivery.
• Ensure laboratory activities comply with quality, safety, regulatory, and accreditation requirements.
• Manage operational resources, including manpower, equipment, materials, and laboratory capacity to support business requirements.
• Monitor laboratory performance, service quality, and turnaround time, and drive continuous improvement initiatives.
• Coordinate the resolution of operational issues, quality concerns, customer complaints, and service delays.
• Support internal and external audits and ensure appropriate follow-up actions are completed.
• Collaborate with commercial and other internal teams to evaluate operational requirements and service feasibility.
• Manage and develop laboratory teams through effective leadership, coaching, performance monitoring, and competency development.
• Promote a strong Health, Safety & Environment (HSE) culture and ensure safe working practices across laboratory operations.
• Support operational budgeting, cost control, vendor coordination, and resource planning.
• Maintain effective communication with customers and internal stakeholders regarding operational and service-related matters.

Skills

Leadership

Team management

Stakeholder management

Communication

Budgeting

Analytical thinking

Problem solving

Quality management

HSE compliance

Education

Bachelor’s degree in Engineering, Chemistry, Environmental Science, or related

Job description

Lead and oversee day-to-day laboratory operations to ensure safe, efficient, and reliable service delivery.

Ensure laboratory activities comply with applicable quality, safety, regulatory, and accreditation requirements.

Manage operational resources, including manpower, equipment, materials, and laboratory capacity to support business requirements.

Monitor laboratory performance, service quality, and turnaround time, and drive continuous improvement initiatives.

Ensure testing activities, equipment, and operational processes are properly maintained and controlled.

Coordinate the resolution of operational issues, quality concerns, customer complaints, and service delays.

Support internal and external audits and ensure appropriate follow-up actions are completed.

Collaborate with commercial and other internal teams to evaluate operational requirements and service feasibility.

Manage and develop laboratory teams through effective leadership, coaching, performance monitoring, and competency development.

Promote a strong Health, Safety & Environment (HSE) culture and ensure safe working practices across laboratory operations.

Support operational budgeting, cost control, vendor coordination, and resource planning.

Maintain effective communication with customers and internal stakeholders regarding operational and service-related matters.

Requirements

Bachelor’s degree in Engineering, Chemistry, Environmental Science, or other relevant technical disciplines.

7–10 years of relevant laboratory experience, preferably within environmental, EHS, testing, inspection, or related laboratory operations.

Proven experience in a managerial or supervisory role within laboratory operations.

Strong understanding of laboratory operations, quality management systems, HSE requirements, and audit processes.

Demonstrated experience in people management, resource planning, and operational performance management.

Good knowledge of budgeting, cost control, and vendor or supplier coordination.

Strong analytical and problem-solving skills with a continuous improvement mindset.

Strong customer orientation and ability to collaborate effectively across different functions.

Good leadership, communication, and stakeholder management skills.

High level of integrity, accountability, and sound judgment.

Working proficiency in Bahasa Indonesia and English.

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of over 100,000 dedicated professionals. With more than 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.

Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability, enabling businesses to thrive with confidence.

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of over 100,000 dedicated professionals. With more than 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.

Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability, enabling businesses to thrive with confidence.

What can I earn as an Operations Manager