Operation, Reconciliation, & Security

INDICO by Telkomsel; Jakarta Pusat; On-site; IDR 167,400,000 - 357,120,000; Full time

Job summary

INDICO by Telkomsel is seeking a proactive IT Operations professional in Jakarta to manage customer care, monitor incidents, and ensure secure, reliable digital services. You will handle transaction reconciliation, fraud prevention, and collaboration with cross-functional teams to maintain service integrity.

The role requires a 2–4 year background in IT/Tech operations, a solid understanding of networks, databases, and cybersecurity basics, and sharp analytical skills to drive continuous

Qualifications

• Bachelor's degree in IT, CS, IS, Cybersecurity, or related field.
• 2–4 years of experience in IT Operations, Technical Operations, Transaction Operations, Reconciliation, Customer Operations, or Cybersecurity.
• Understanding transaction processing and reconciliation processes.
• Familiarity with network, database, and server infrastructure.
• Basic understanding of cybersecurity, fraud prevention, and incident management.
• Strong analytical and problem-solving skills.
• Good attention to detail, particularly when handling transaction data and discrepancies.
• Able to investigate incidents and coordinate resolution with multiple stakeholders.
• Experience in telecommunications, fintech, payment systems, or digital services is a plus.

Responsibilities

• Manage customer care activities, including recording, monitoring, and analyzing customer complaints.
• Monitor and handle problems/incidents related to switching services, reconciliation applications, and IT infrastructure, including networks, databases, and servers.
• Manage transaction-related activities and resolve disputes arising from transaction reconciliation processes.
• Monitor and manage cybersecurity activities, including prevention, surveillance, and response to potential security incidents.
• Implement fraud prevention and mitigation activities for transactions.
• Coordinate with relevant technical and operational teams to resolve incidents and maintain service reliability.
• Analyze operational and transaction data to identify recurring issues and potential risks.

Skills

Analytical thinking

Problem-solving

Detail-oriented

Team coordination

Education

Bachelor's degree in IT, CS, IS, Cybersecurity, or related field

Job description

About Us

INDICO is Telkomsel Group's digital company, focused on developing and scaling digital platforms beyond core connectivity.

As part of Telkomsel Group, INDICO enables collaboration to support end-to-end digital use cases, ranging from customer engagement and transactions to loyalty, commerce, and data intelligence.

Through its platforms, INDICO transforms group capabilities into scalable and repeatable solutions that support Telkomsel's digital growth and unlock new business opportunities across the ecosystem.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

Job Description

• Manage customer care activities, including recording, monitoring, and analyzing customer complaints.
• Monitor and handle problems/incidents related to switching services, reconciliation applications, and IT infrastructure, including networks, databases, and servers.
• Manage transaction-related activities and resolve disputes arising from transaction reconciliation processes.
• Monitor and manage cybersecurity activities, including prevention, surveillance, and response to potential security incidents.
• Implement fraud prevention and mitigation activities for transactions.
• Coordinate with relevant technical and operational teams to resolve incidents and maintain service reliability.
• Analyze operational and transaction data to identify recurring issues and potential risks.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, Business Operations, or a related field.
• 2-4 years of experience in IT Operations, Technical Operations, Transaction Operations, Reconciliation, Customer Operations, or Cybersecurity.
• Understanding transaction processing and reconciliation processes.
• Familiarity with network, database, and server infrastructure.
• Basic understanding of cybersecurity, fraud prevention, and incident management.
• Strong analytical and problem-solving skills.
• Good attention to detail, particularly when handling transaction data and discrepancies.
• Able to investigate incidents and coordinate resolution with multiple stakeholders.
• Experience in telecommunications, fintech, payment systems, or digital services is a plus.