Operations, Reconciliation & Security Analyst

INDICO by Telkomsel; Jakarta Pusat; On-site; IDR 167,400,000 - 357,120,000; Full time

Job summary

INDICO by Telkomsel is seeking a proactive IT Operations professional in Jakarta to manage customer care, monitor incidents, and ensure secure, reliable digital services. You will handle transaction reconciliation, fraud prevention, and collaboration with cross-functional teams to maintain service integrity.

The role requires a 2–4 year background in IT/Tech operations, a solid understanding of networks, databases, and cybersecurity basics, and sharp analytical skills to drive continuous

Qualifications

• Bachelor's degree in IT, CS, IS, Cybersecurity, or related field.
• 2–4 years of experience in IT Operations, Technical Operations, Transaction Operations, Reconciliation, Customer Operations, or Cybersecurity.
• Understanding transaction processing and reconciliation processes.
• Familiarity with network, database, and server infrastructure.
• Basic understanding of cybersecurity, fraud prevention, and incident management.
• Strong analytical and problem-solving skills.
• Good attention to detail, particularly when handling transaction data and discrepancies.
• Able to investigate incidents and coordinate resolution with multiple stakeholders.
• Experience in telecommunications, fintech, payment systems, or digital services is a plus.

Responsibilities

• Manage customer care activities, including recording, monitoring, and analyzing customer complaints.
• Monitor and handle problems/incidents related to switching services, reconciliation applications, and IT infrastructure, including networks, databases, and servers.
• Manage transaction-related activities and resolve disputes arising from transaction reconciliation processes.
• Monitor and manage cybersecurity activities, including prevention, surveillance, and response to potential security incidents.
• Implement fraud prevention and mitigation activities for transactions.
• Coordinate with relevant technical and operational teams to resolve incidents and maintain service reliability.
• Analyze operational and transaction data to identify recurring issues and potential risks.

Skills

Analytical thinking

Problem-solving

Detail-oriented

Team coordination

Education

Bachelor's degree in IT, CS, IS, Cybersecurity, or related field

Job description

INDICO by Telkomsel is seeking a proactive IT Operations professional in Jakarta to manage customer care, monitor incidents, and ensure secure, reliable digital services. You will handle transaction reconciliation, fraud prevention, and collaboration with cross-functional teams to maintain service integrity.

The role requires a 2–4 year background in IT/Tech operations, a solid understanding of networks, databases, and cybersecurity basics, and sharp analytical skills to drive continuous