Operation, Reconciliation, & Security

PT Telkomsel Ekosistem Digital; Jakarta Selatan; On-site; IDR 89,280,000 - 167,400,000; Full time

Job summary

PT Telkomsel Ekosistem Digital is seeking a capable IT Operations professional to manage customer care, monitor service incidents, and coordinate resolution across networks, databases, and servers.

The role focuses on transaction reconciliation, cybersecurity, and fraud prevention, requiring 2–4 years of relevant experience and a strong analytical mindset.

Qualifications

• Bachelor’s degree in IT, CS, IS, Cybersecurity, Business Operations, or related field.
• 2–4 years of experience in IT/Technical/Transaction Operations, Reconciliation, Customer Operations, or Cybersecurity.

Responsibilities

• Manage customer care activities: recording, monitoring, and analyzing customer complaints.
• Monitor and handle problems related to switching services, reconciliation apps, and IT infra (networks, databases, servers).
• Manage transaction-related activities and resolve disputes from reconciliation processes.
• Monitor cybersecurity activities including prevention, surveillance, and response to security incidents.
• Implement fraud prevention and mitigation for transactions.
• Coordinate with technical and operational teams to resolve incidents and maintain service reliability.
• Analyze operational and transaction data to identify recurring issues and risks.

Skills

Analytical skills

Problem solving

Attention to detail

Incident management

Education

Bachelor’s degree in Information Technology

Bachelor’s degree in Computer Science

Bachelor’s degree in Information Systems

Bachelor’s degree in Cybersecurity

Bachelor’s degree in Business Operations

Tools

Network infrastructure

Database

Server infrastructure

Job description

About Us

INDICO isTelkomselGroup's digital company, focused on developing and scaling digital platforms beyond core connectivity.

As part ofTelkomselGroup, INDICO enables collaboration to support end-to-end digital use cases, ranging from customer engagement and transactions to loyalty, commerce, and data intelligence.

Through its platforms, INDICO transforms group capabilities into scalable and repeatable solutions that supportTelkomsel'sdigital growth and unlock new business opportunities across the ecosystem.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

Job Description

• Manage customer care activities, including recording,monitoring, and analyzing customer complaints.
• Monitor and handle problems/incidents related toswitching services, reconciliation applications, and IT infrastructure, including networks, databases, and servers.
• Manage transaction-related activities and resolve disputes arising from transaction reconciliation processes.
• Monitor and manage cybersecurity activities, includingprevention, surveillance, and response to potential security incidents.
• Implement fraud prevention and mitigation activities for transactions.
• Coordinate with relevant technical and operational teams to resolve incidents andmaintainservice reliability.
• Analyze operational and transaction data to identify recurring issues and potential risks.
• Bachelor's degree inInformation Technology, Computer Science, Information Systems, Cybersecurity, Business Operations, ora related field.
• 2-4years of experience inIT Operations, Technical Operations, Transaction Operations, Reconciliation, Customer Operations, or Cybersecurity.
• Understandingtransaction processing and reconciliation processes.
• Familiarity withnetwork, database, and server infrastructure.
• Basic understanding ofcybersecurity, fraud prevention, and incident management.
• Strong analytical and problem-solving skills.
• Good attention to detail, particularly when handling transaction data and discrepancies.
• Able to investigate incidents and coordinate resolution with multiple stakeholders.
• Experience intelecommunications, fintech, payment systems, or digital servicesis a plus.