Account Manager (Telco)

INDICO; Jakarta Pusat; On-site; IDR 180,000,000 - 280,000,000; Full time

Job summary

INDICO, the Telkomsel Group’s digital company, seeks a seasoned Sales/BD professional in Jakarta to drive revenue growth for telecommunications and digital services. You will develop sales plans, manage key accounts, and collaborate with internal teams to ensure timely delivery and customer satisfaction.

You will identify new business opportunities, negotiate partnerships, and translate partner needs into business requirements for back-end teams.

Qualifications

• Bachelor's degree in Business, Marketing, Management, Communications, Telecommunications, or related fields.
• 3–5 years of experience in Sales, Business Development, Account Management, or Commercial roles in telecom/digital services.
• Experience handling B2B/B2C customers or corporate clients is preferred.
• Strong skills in customer relationship management, negotiation, communication, and retention programs.

Responsibilities

• Develop and execute sales plans, promotional programs, and marketing initiatives to drive revenue growth in telecommunications and digital services.
• Manage sales activities, customer acquisition, retention, and complaint/claim resolution.
• Identify and manage new customer prospects, including order handling and fulfillment processes.
• Build and maintain strong relationships with customers, partners, and stakeholders.
• Manage marketing operations, programs, and events to support product adoption.
• Monitor sales performance, customer retention, and transaction trends to identify growth opportunities.
• Collaborate with internal teams and external partners to ensure smooth delivery of telecom and digital services.
• Propose pricing limits for Telco products based on market conditions and profitability.

Skills

CRM / CRM tools

Negotiation

Communication

Retention programs

Excel / Sheets

Business acumen

Opportunity identification

Education

Bachelor's degree in Business / Marketing / Management / Communications / Telecommunications

Tools

Excel

Google Sheets

Job description

About Us

INDICO isTelkomselGroup’s digital company, focused on developing and scaling digital platforms beyond core connectivity.

As part ofTelkomselGroup, INDICO enables collaboration to support end-to-end digital use cases, ranging from customer engagement and transactions to loyalty, commerce, and data intelligence.

Through its platforms, INDICO transforms group capabilities into scalable and repeatable solutions that supportTelkomsel’sdigital growth and unlock new business opportunities across the ecosystem.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

Job Description

• Develop and executesales plans, promotional programs, and marketing initiativesto drive revenue growth in the telecommunications and digital services industry.

• Manage sales activities,customer acquisition, customer retention, and complaint/claim resolution.

• Identifyand manage new customer prospects, includingorder handling and fulfillment processes.

• Build andmaintainstrong relationships with customers, business partners, and relevant stakeholders.

• Manage marketing operations, promotional programs, and events to supporttelecommunication/digital product adoption.

• Monitor sales performance, customer retention, and transaction trends to identify opportunities for business growth.

• Collaborate with internal teams and external partners to ensure smooth delivery oftelecommunication and digital services.

• Propose pricing limits for Telco products, based on market conditions, competitor pricing, and profitability review.

• Propose partnership agreements (NDA, BAK, PKS) to make sure the scope of work, business scheme, roles, timeline, and commercial terms are agreed by all parties and meet legal and compliance requirements.

• Translate partner needs into a business proposal and into business requirements for the backend team.

• Bachelor's degree in Business, Marketing, Management, Communications, Telecommunications, orrelated fields.

• 3-5years of experience in Sales, Business Development, Account Management, or Commercial roles, preferably within thetelecommunications, digital services, technology, or ICT industry.

• Experience handlingB2B/B2C customers, corporate clients, or business partnersis preferred.

• Understandingtelecommunication products/services, digital products, or technology solutionsis a strong advantage.

• Strong skills incustomer relationship management, negotiation, communication,after-sales including retentionprograms.

• Strong commercial mindset with the ability toidentifycustomer needs and business opportunities.

• Experience managingcustomer retention and complaint/claim resolution.

• Able to analyze sales performance and customer data usingMicrosoft Excel/Google Sheets.

• Experience working withTelco operators, digital platforms, technology vendors, or telecom-related products/servicesis a plus.