Account Manager (Telco)

PT Telkomsel Ekosistem Digital; Jakarta Selatan; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

INDICO, Telkomsel Group’s digital unit, is seeking a hands-on Sales and Business Development professional to drive revenue growth in telecommunications and digital services. You will develop sales plans, manage customer acquisition and retention, and build strong relationships with customers and partners.

The role requires 3-5 years in sales or commercial roles, a bachelor’s degree in business or related fields, and a proven ability to negotiate, analyze data in Excel/Sheets, and translate

Qualifications

• Bachelor's degree in Business, Marketing, Management, Communications, Telecommunications, or related fields.
• 3-5 years of experience in Sales, Business Development, Account Management, or Commercial roles, preferably within telecommunications, digital services, technology, or ICT industry.
• Experience handling B2B/B2C customers, corporate clients, or business partners is preferred.
• Strong skills in customer relationship management, negotiation, communication, after-sales including retention programs.
• Strong commercial mindset with the ability to identify customer needs and business opportunities.
• Experience working with Telco operators, digital platforms, technology vendors, or telecom-related products/services is a plus.

Responsibilities

• Develop and execute sales plans, promotional programs, and marketing initiatives to drive revenue growth in the telecommunications and digital services industry.
• Manage sales activities, customer acquisition, customer retention, and complaint/claim resolution.
• Identify and manage new customer prospects, including order handling and fulfillment processes.
• Build and maintain strong relationships with customers, business partners, and relevant stakeholders.
• Manage marketing operations, promotional programs, and events to support telecom/digital product adoption.
• Monitor sales performance, customer retention, and transaction trends to identify opportunities for business growth.
• Collaborate with internal teams and external partners to ensure smooth delivery of telecommunication and digital services.
• Propose pricing limits for Telco products, based on market conditions, competitor pricing, and profitability review.
• Propose partnership agreements (NDA, BAK, PKS) to ensure scope of work, business scheme, roles, timeline, and commercial terms are agreed by all parties and meet legal and compliance requirements.
• Translate partner needs into a business proposal and into business requirements for the backend team.

Skills

Customer relationship management

Negotiation

Communication

Retention programs

Commercial mindset

Sales planning

Data analysis (Excel/Sheets)

Education

Bachelor's degree in Business/Marketing/Management/Communications/Telecommunications

Tools

Microsoft Excel

Google Sheets

Job description

About Us

INDICO isTelkomselGroup’s digital company, focused on developing and scaling digital platforms beyond core connectivity.

As part ofTelkomselGroup, INDICO enables collaboration to support end-to-end digital use cases, ranging from customer engagement and transactions to loyalty, commerce, and data intelligence.

Through its platforms, INDICO transforms group capabilities into scalable and repeatable solutions that supportTelkomsel’sdigital growth and unlock new business opportunities across the ecosystem.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

Job Description

• Develop and executesales plans, promotional programs, and marketing initiativesto drive revenue growth in the telecommunications and digital services industry.

• Manage sales activities,customer acquisition, customer retention, and complaint/claim resolution.

• Identifyand manage new customer prospects, includingorder handling and fulfillment processes.

• Build andmaintainstrong relationships with customers, business partners, and relevant stakeholders.

• Manage marketing operations, promotional programs, and events to supporttelecommunication/digital product adoption.

• Monitor sales performance, customer retention, and transaction trends to identify opportunities for business growth.

• Collaborate with internal teams and external partners to ensure smooth delivery oftelecommunication and digital services.

• Propose pricing limits for Telco products, based on market conditions, competitor pricing, and profitability review.

• Propose partnership agreements (NDA, BAK, PKS) to make sure the scope of work, business scheme, roles, timeline, and commercial terms are agreed by all parties and meet legal and compliance requirements.

• Translate partner needs into a business proposal and into business requirements for the backend team.

• Bachelor's degree in Business, Marketing, Management, Communications, Telecommunications, orrelated fields.

• 3-5years of experience in Sales, Business Development, Account Management, or Commercial roles, preferably within thetelecommunications, digital services, technology, or ICT industry.

• Experience handlingB2B/B2C customers, corporate clients, or business partnersis preferred.

• Understandingtelecommunication products/services, digital products, or technology solutionsis a strong advantage.

• Strong skills incustomer relationship management, negotiation, communication,after-sales including retentionprograms.

• Strong commercial mindset with the ability toidentifycustomer needs and business opportunities.

• Experience managingcustomer retention and complaint/claim resolution.

• Able to analyze sales performance and customer data usingMicrosoft Excel/Google Sheets.

• Experience working withTelco operators, digital platforms, technology vendors, or telecom-related products/servicesis a plus.