Onsite IT Support Specialist – VIP & Desk-side

amIT Global Solutions Sdn Bhd; Indonesia; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

amIT Global Solutions Sdn Bhd is seeking a full-time onsite IT support specialist to deliver deskside support, hardware and software diagnostics, and VIP user assistance. The role covers hardware/software changes, asset management, and event-site deployments at client sites in Indonesia.

Ideal candidates have 2+ years of Windows 11 + Microsoft 365 troubleshooting, MacOS experience, and familiarity with ServiceNow, plus strong communication skills in English.

Qualifications

• 2+ years of deskside support experience (MNC support and VIP support preferred).
• 2+ years of hands-on Windows 11 + Microsoft 365 support and troubleshooting.
• Hands-on experience with MacOS support preferred.
• Retail support experience preferred.
• Experience using ServiceNow is preferred.
• Good deskside support technical skills and basic infrastructure knowledge.
• Good communication and coordination skills.
• Medium level English reading/writing/speaking skills.
• Be polite, patient, helpful, with service mindset.
• Adaptable and willing to work overtime when required.

Responsibilities

• Provide onsite technical and troubleshooting services within the required SLA.
• Perform hardware and software support for desktops, laptops, mobile devices, printers, and room equipment.
• Handle IMACD tasks including installations, moves, adds, changes, and de-installs.
• Offer enhanced VIP support with 7x24 on-call coverage.
• Coordinate with infrastructure teams to resolve network/server issues affecting end users.
• Support hardware/software changes, upgrades, migrations, patches for end users.
• Assist with asset management for end-user devices following defined processes.
• Provide smart hand support for printers, servers, network devices, meeting room equipment, etc.
• Deliver onsite support for events like trade shows or meetings.
• Conduct regular checks of IT room and meeting room devices when required.
• Assist large-scale deployment projects including asset discovery, imaging, on-site installs, and migrations.

Skills

Deskside support

Windows 11

Microsoft 365

MacOS support

VIP support

Coordination

Communication

English (intermediate)

Overtime readiness

Tools

ServiceNow

Job description

amIT Global Solutions Sdn Bhd is seeking a full-time onsite IT support specialist to deliver deskside support, hardware and software diagnostics, and VIP user assistance. The role covers hardware/software changes, asset management, and event-site deployments at client sites in Indonesia.

Ideal candidates have 2+ years of Windows 11 + Microsoft 365 troubleshooting, MacOS experience, and familiarity with ServiceNow, plus strong communication skills in English.