Onsite Field Network Support Engineer (Entry-Level)

nttlimited; Indonesia; Hybrid; IDR 70,000,000 - 120,000,000; Full time

Job summary

NTT DATA is seeking a Networking Service Delivery Field Support Engineer (L1) to provide first-line onsite technical support and field engineering services to clients. You will resolve incidents and maintain SLA compliance.

Hybrid Working arrangement in Indonesia. A Bachelor's degree in IT or Computing and associate networking certifications are preferred. Entry-level experience in networking, technical support, diagnosis, and remote assistance is required to succeed in this role.

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.
• Entry level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
• Entry level experience in technical support to clients.
• Entry level experience in diagnosis and troubleshooting.
• Entry level experience providing remote support in Networking technologies.
• Entry level experience in relevant technology.

Responsibilities

• Provide first-line onsite or remote technical support to clients.
• Configure and verify client infrastructure components per requirements.
• Log incidents promptly and escalate as needed to meet SLAs.
• Coordinate with client IT teams, carriers and colleagues to diagnose issues.
• Investigate root causes of incidents following knowledge articles.
• Follow handover procedures for shift changes to ensure service continuity.

Skills

Good communication

Planning abilities

Positive attitude

Work under pressure

Active listening

Adaptability

Client focus

Education

Bachelor's degree in Information Technology or Computing

Associate level networking certifications (Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA)

Tools

Cisco

Juniper

Aruba

F5

CCNA

JNCIA

ACMA

Job description

NTT DATA is seeking a Networking Service Delivery Field Support Engineer (L1) to provide first-line onsite technical support and field engineering services to clients. You will resolve incidents and maintain SLA compliance.

Hybrid Working arrangement in Indonesia. A Bachelor's degree in IT or Computing and associate networking certifications are preferred. Entry-level experience in networking, technical support, diagnosis, and remote assistance is required to succeed in this role.