Onboarding Quality Intern (Next Level Internship)

Mekari; Jakarta Pusat; On-site; IDR 22,320,000 - 44,640,000; Full time

Job summary

Mekari's Next Level Internship program invites ambitious students and recent graduates in Indonesia to ElevateThroughImpact by contributing to Indonesia's software standards. This opening is for the Onboarding Quality Intern role, offering exposure in a competitive, encouraging environment with a clear path to impact.

You will work across teams to ensure smooth onboarding, including handovers from Activation, health-check interviews, and stakeholder coordination.

Responsibilities

• Receive handover from Activation at M+1
• Run scripted health-check interviews via WhatsApp & phone
• Tag each account: Reached/Unreached, Happy/Neutral/Unhappy, Expansion/Retention/At-Risk
• Log findings & assign action plans from a fixed catalogue
• Coordinate with stakeholders (Sales rep, Implementation, Incubation, Finance) until each action is closed
• Maintain master tracking sheet, daily/weekly
• Escalate per matrix when blockers arise

Job description

The Next Level Internship program by Mekari is a highway for achievement-oriented young talents to #ElevateThroughImpact in a competitive and encouraging environment, where they get to contribute in raising Indonesia's software standard.

If You Are

• A final-year University student studying in Indonesia, OR;
• An alumnus max. 1 year after graduation

• Experience working at Indonesia's no. 1 SaaS company
• Get a min. 3-month period internship experience with your preferred team and role

By applying through this opening, you are applying specifically for the role of Onboarding Quality Intern:

• Receive handover from Activation at M+1.
• Run scripted health-check interviews via WhatsApp & phone.
• Tag each account: Reached/Unreached, Happy/Neutral/Unhappy, Expansion/Retention/At-Risk.
• Log findings & assign action plans from a fixed catalogue.
• Coordinate with stakeholders (Sales rep, Implementation, Incubation, Finance) until each action is closed.
• Maintain master tracking sheet, daily/weekly.
• Escalate per matrix when blockers arise.