Onboarding Quality Intern — 3‑Month SaaS Experience (Indonesia)

Mekari; Jakarta Pusat; Sur place; IDR 22 320 000 - 44 640 000; Plein temps

Résumé du poste

Mekari's Next Level Internship program invites ambitious students and recent graduates in Indonesia to ElevateThroughImpact by contributing to Indonesia's software standards. This opening is for the Onboarding Quality Intern role, offering exposure in a competitive, encouraging environment with a clear path to impact.

You will work across teams to ensure smooth onboarding, including handovers from Activation, health-check interviews, and stakeholder coordination.

Responsabilités

• Receive handover from Activation at M+1
• Run scripted health-check interviews via WhatsApp & phone
• Tag each account: Reached/Unreached, Happy/Neutral/Unhappy, Expansion/Retention/At-Risk
• Log findings & assign action plans from a fixed catalogue
• Coordinate with stakeholders (Sales rep, Implementation, Incubation, Finance) until each action is closed
• Maintain master tracking sheet, daily/weekly
• Escalate per matrix when blockers arise

Description du poste

Mekari's Next Level Internship program invites ambitious students and recent graduates in Indonesia to ElevateThroughImpact by contributing to Indonesia's software standards. This opening is for the Onboarding Quality Intern role, offering exposure in a competitive, encouraging environment with a clear path to impact.

You will work across teams to ensure smooth onboarding, including handovers from Activation, health-check interviews, and stakeholder coordination.