On-Site Strategic Account Manager – Tech MSP, Surabaya

Hypernet Technologies

Surabaya ꦱꦸꦫꦧꦪ

On-site

IDR 89,280,000 - 133,920,000

Full time

3 days ago

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Job summary

Hypernet Technologies is seeking an Account Manager to manage and grow a portfolio of client accounts in Surabaya. You will be the main contact for clients, coordinating proposals, negotiating contracts, and ensuring delivery of connectivity, cloud, and IT infrastructure solutions.

You will work with cross-functional teams to resolve issues, track performance, and support renewals and expansions. A business or IT background and strong communication are essential.

Qualifications

Experience in managing B2B client relationships and renewals.
Ability to translate technical services into business value.
Proven track record in proposals and contract discussions.
Strong written and verbal communication across stakeholders.

Responsibilities

Manage and grow a portfolio of customer accounts for Hypernet Technologies.
Serve as the primary contact for clients and ensure high satisfaction.
Coordinate proposals, negotiate contracts, and oversee service delivery.
Collaborate with technical, operations, and finance teams to resolve issues.
Prepare regular account reports and identify upsell opportunities.
Contribute to sales forecasts and strategic account plans.

Skills

Account management

Client relationship

Sales and negotiation

Proposal development

Communication skills

Cross-functional collaboration

Business acumen

IT & cloud knowledge

Education

Bachelor’s degree or equivalent

Job description

You will work with cross-functional teams to resolve issues, track performance, and support renewals and expansions. A business or IT background and strong communication are essential.

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