Account Manager

Hypernet Technologies; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

Hypernet Technologies is seeking an Account Manager to manage and grow a portfolio of client accounts in Surabaya. You will be the main contact for clients, coordinating proposals, negotiating contracts, and ensuring delivery of connectivity, cloud, and IT infrastructure solutions.

You will work with cross-functional teams to resolve issues, track performance, and support renewals and expansions. A business or IT background and strong communication are essential.

Qualifications

• Experience in managing B2B client relationships and renewals.
• Ability to translate technical services into business value.
• Proven track record in proposals and contract discussions.
• Strong written and verbal communication across stakeholders.

Responsibilities

• Manage and grow a portfolio of customer accounts for Hypernet Technologies.
• Serve as the primary contact for clients and ensure high satisfaction.
• Coordinate proposals, negotiate contracts, and oversee service delivery.
• Collaborate with technical, operations, and finance teams to resolve issues.
• Prepare regular account reports and identify upsell opportunities.
• Contribute to sales forecasts and strategic account plans.

Skills

Account management

Client relationship

Sales and negotiation

Proposal development

Communication skills

Cross-functional collaboration

Business acumen

IT & cloud knowledge

Education

Bachelor’s degree or equivalent

Job description

Company Description

Hypernet Technologies, founded in 2007 as PT Hipernet Indodata, is a Managed Service Provider specializing in customizable information and technology services for businesses across Indonesia. The company delivers a broad range of solutions, including internet connectivity, IT infrastructure, integrated systems, unified communication, cloud solutions, and professional services. Hypernet Technologies serves more than 4,700 customers in diverse industries such as hospitality, finance, education, automotive, and technology, and collaborates with leading partners like Microsoft, Huawei, Cisco Meraki, Engenius, and Ruckus. With national-scale infrastructure coverage and up to 40 Gbps international network capacity via direct submarine fiber optic links to Singapore data centers, the company focuses on delivering reliable, high-quality, and stable services. Its presence spans multiple regions, including Jabodetabek, Bandung, Cirebon, Semarang, Yogyakarta, Surabaya, and Bali, supporting customers with strong local and national support.

Role Description

The Account Manager role is a contract, on-site position based in Surabaya. The individual in this role will manage and grow a portfolio of customer accounts, serving as the primary contact for clients and ensuring high levels of satisfaction with Hypernet Technologies’ services and solutions. Day-to-day responsibilities include understanding client business needs, coordinating proposals, negotiating contracts, and overseeing the delivery of managed services such as connectivity, cloud, and IT infrastructure solutions. The Account Manager will collaborate closely with technical, operations, and finance teams to resolve issues, track service performance, and support renewals and expansions. This role also involves preparing regular account reports, identifying upsell and cross-sell opportunities, and contributing to sales forecasts and strategic account plans.

Qualifications

• Account management and client relationship skills, including the ability to build trust, understand business needs, and provide consultative support.
• Sales and negotiation skills, with experience in developing proposals, presenting solutions, and managing contract discussions.
• Knowledge of IT, networking, internet services, and cloud solutions, with the ability to translate technical offerings into business value for customers.
• Communication and presentation skills, including clear verbal and written communication and the ability to engage stakeholders at different organizational levels.
• Organizational and planning skills, such as managing multiple accounts, tracking performance metrics, and maintaining accurate documentation and reports.
• Ability to work collaboratively with cross-functional teams and coordinate activities between customers, technical staff, and internal operations.
• Relevant experience in B2B account management, preferably in technology, telecommunications, or managed services.
• Bachelor’s degree in Business, Marketing, Information Technology, or a related field, or equivalent professional experience.