On-Site Storage & Kubernetes Incident Engineer

DDN; Indonesia; Remote; IDR 500,000,000 - 900,000,000; Full time

Job summary

DDN is seeking an experienced Resident Incident Engineer in Indonesia to maintain availability, performance, and resilience of DDN storage infrastructure within customer and NVIDIA Cloud Partner environments. The role focuses on EXAScaler/Lustre, Linux, high-speed networking, and Kubernetes integration.

The engineer will provide proactive operational support, incident response, capacity planning, and technical coordination with DDN Support and Engineering, across on-site customer environments.

Qualifications

• Bachelor’s degree or equivalent in Computer Science, Engineering, Information Technology, or related discipline.
• At least 5 years of experience in infrastructure engineering, storage administration, systems administration, data-centre operations, or related field.
• Hands-on experience supporting enterprise storage, HPC, AI, cloud, or high-performance computing environments.
• Strong Linux systems administration and troubleshooting skills.

Responsibilities

• Own on-site operational management for DDN storage and EXAScaler/Lustre environments.
• Monitor storage health, availability, capacity, performance, alerts, and system trends.
• Respond to incidents, service requests, and operational events per severity targets.
• Lead technical triage, fault isolation, recovery, and root-cause analysis for storage, file-system, Linux, networking, and integration issues.
• Coordinate with customer operations teams, DDN Support, Engineering, hardware vendors, and other stakeholders during major incidents.
• Maintain and troubleshoot EXAScaler/Lustre file systems, metadata services, storage targets, client connectivity, failover, and recovery procedures.
• Support Kubernetes environments that consume DDN storage, including PVs and storage classes.
• Configure, validate, and troubleshoot CSI drivers and related Kubernetes storage components.
• Investigate issues across the Kubernetes-to-storage path (pods, nodes, kubelet, CSI, APIs, mounts, permissions, networking, backend storage).
• Support NFS, parallel file-system, block, and other storage access protocols where applicable.
• Produce and maintain runbooks, SOPs, and escalation guides.
• Conduct health checks, capacity reviews, performance assessments, and readiness reviews.
• Identify risks, recurring failure patterns, and opportunities to improve reliability and automation.
• Validate backup, restore, replication, disaster-recovery, and business-continuity procedures where applicable.
• Assist with capacity forecasting for storage, metadata, network, client, and datagrowth requirements.
• Assist with performance benchmarking, workload analysis, tuning, and service-level reporting.
• Maintain accurate configuration management, asset records, incident records, and installed-base information.
• Participate in on-call or after-hours support when required.
• Provide technical briefings, knowledge transfer, and operational training to customer teams.
• Contribute to implementation schedules, risk mitigation plans, acceptance testing, handover, and customer sign-off.

Skills

Linux admin

Kubernetes

Storage systems

Troubleshooting

Incident management

Education

Bachelor’s degree or equivalent

Tools

EXAScaler/Lustre

CSI drivers

NFS/GPFS

Job description

DDN is seeking an experienced Resident Incident Engineer in Indonesia to maintain availability, performance, and resilience of DDN storage infrastructure within customer and NVIDIA Cloud Partner environments. The role focuses on EXAScaler/Lustre, Linux, high-speed networking, and Kubernetes integration.

The engineer will provide proactive operational support, incident response, capacity planning, and technical coordination with DDN Support and Engineering, across on-site customer environments.