Resident Engineer

DDN Inc.

Tangerang

Hybrid

IDR 2,719,855,000 - 4,079,782,000

Full time

5 days ago

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Benefits offered by this job

Highly Competitive Vacation Plans

Paid Holidays

Bonus Programs

Tuition Reimbursement

Employee Referral Program

Excellent Medical, Dental and Vision

Job summary

DataDirect Networks is seeking a Regional Director of Sales for the Middle East and Africa to drive revenue growth in MEA through strategic leadership and multi-channel initiatives. You will build partnerships, lead regional teams, and coordinate with product and engineering to deliver storage solutions across industries.

The role requires a proven track record in enterprise sales, strong channel development, and exceptional negotiation and communication skills.

Qualifications

Bachelor’s degree or equivalent experience in Business, Engineering, IT, or a related discipline.
Minimum 5+ years in enterprise software or technology sales with regional exposure to MEA.
Proven track record in building and leading high-performance sales teams.
Strong knowledge of cloud, data management, and storage solutions.
Excellent communication and contract negotiation skills.
Experience with channel partnerships and partner ecosystems.

Responsibilities

Lead regional sales strategy for MEA and drive revenue growth.
Develop and manage a multi-channel sales pipeline and forecast accurately.
Collaborate with product, marketing, and engineering to tailor solutions.
Coach and mentor sales teams across multiple countries.

Skills

Strategic sales leadership

MEA regional experience

Enterprise software sales

Channel partnerships

Forecasting and pipeline management

Stakeholder management

Negotiation

Team leadership

Customer relationship management

Go-to-market planning

Education

Bachelor’s degree in Business/Engineering/IT

Tools

CRM platforms (Salesforce)

ERP systems

Data storage technologies

Job description

We are on our way to being the first company to power 1 MILLION GPUs and want world-class talent to join our amazing team!

The world is moving faster than ever, and yet, it will never move this slowly again. We are at the forefront of an incredible technological revolution but, at its core, it is fueled by incredible people. People like you.

1,000 Global Employees

11k Happy Customers

16 International Offices

We’re Looking for the Best and Brightest

We are the world’s leading data intelligence platform that reliably accelerates massive datasets for actionable real-time insights. Join our team to help the best and brightest minds tackle the world’s biggest challenges in business, science, medicine, academia and government.

Do What Can’t be Done

For the past 20 years, our team has kept us at the forefront of storage technology and has provided the foundation for enabling researchers to push the limits of “what can be done.”
These innovations take research and discovery to the next level, enabling them to discover cures to disease, observe global warming patterns, model innovative automotive and aerospace designs, discover new sources of energy, make communities safer, and accelerate business results across a wide variety of industries.

DDN Helps Build Your Future, Too

At DDN, we understand our customers’ diverse needs. Whether you’re a data scientist, IT professional, executive, or researcher, our solutions empower you with cutting‑edge technology and unparalleled support.

Highly Competitive Vacation Plans

Paid Holidays

Bonus Programs

Tuition Reimbursement

Employee Referral Program

Excellent Medical, Dental and Vision Benefits

Paid Leave Programs

Anniversary and Recognition Awards

Location

Employment Type

Full time

Location Type

On-site

Department GTM Customer Experience Professional Services

Role Summary:

The Resident Incident Engineer is responsible for maintaining the availability,

performance, resilience, and operational readiness of DDN storage infrastructure

deployed within a customer / NVIDIA Cloud Partner (NCP) environment.

The role will initially support a mid-tier NCP deployment that is expected to grow into

one of the largest storage environments in the region. The engineer will act as a trusted

on-site technical resource, working closely with the customer’s infrastructure, platform,

Kubernetes, networking, security, and operations teams.

The role requires hands‑on expertise across DDN storage platforms, EXAScaler/Lustre,

Linux, high-speed networking, data‑centre infrastructure, Kubernetes, and the

Container Storage Interface (CSI). The engineer will provide proactive operational

support, incident response, problem management, capacity planning, performance

optimization, and technical coordination with DDN Support and Engineering.

Key Responsibilities

Provide on‑site operational ownership for DDN storage systems and associated
Monitor storage health, availability, capacity, performance, alerts, and system trends.
Respond to incidents, service requests, and operational events in accordance with agreed severity and response targets.
Lead technical triage, fault isolation, recovery, and root‑cause analysis for storage, file‑system, Linux, networking, and integration issues.
Coordinate with customer operations teams, DDN Support, Engineering, hardware vendors, and other stakeholders during major incidents.
Maintain and troubleshoot EXAScaler/Lustre file systems, metadata services, storage targets, client connectivity, failover, and recovery procedures.
Support Kubernetes environments that consume DDN storage, including cluster integration, persistent volumes, storage classes, access modes, and workloadlevel storage troubleshooting.
Configure, validate, and troubleshoot CSI drivers and related Kubernetes storage Investigate issues across the Kubernetes‑to‑storage path, including pods, nodes, kubelet, CSI controller and node plugins, APIs, mounts, permissions, networking, and backend storage.
Support NFS, parallel file‑system, block, and other storage access protocols where applicable.
Perform planned maintenance, upgrades, expansions, migrations, hardware replacements, and configuration changes using approved change‑management processes.
Develop and maintain operational runbooks, standard operating procedures, recovery procedures, escalation guides, and troubleshooting documentation.
Conduct regular health checks, capacity reviews, performance assessments, and operational‑readiness reviews.
Identify risks, recurring failure patterns, single points of failure, and opportunities to improve reliability and automation.
Validate backup, restore, replication, disaster‑recovery, and business‑continuity procedures where applicable.
Support capacity forecasting for storage, metadata, network, client, and datagrowth requirements.
Assist with performance benchmarking, workload analysis, tuning, and servicelevel reporting.
problem records, and installed‑base information.
Participate in on‑call, out‑of‑hours, or escalation coverage as required by the
Provide technical briefings, knowledge transfer, and operational training to customer teams.
Contribute to implementation schedules, risk and mitigation plans, acceptance testing, handover, and customer sign‑off.

Required Qualifications and Experience

Bachelor’s degree or equivalent experience in Computer Science, Engineering, Information Technology, or a related discipline.
At least 5 years of experience in infrastructure engineering, storage administration, systems administration, data‑centre operations, or a related field.
Hands‑on experience supporting enterprise storage, HPC, AI, cloud, or highperformance computing environments.
Strong Linux systems administration and troubleshooting skills.
Experience with DDN storage platforms and/or EXAScaler/Lustre environments.
Experience with file systems such as Lustre, NFS, GPFS, or other parallel or distributed file systems.
Working knowledge of Kubernetes architecture and day‑to‑day cluster operations.
Working knowledge of the Container Storage Interface, including CSI controllers, node plugins, volume lifecycle operations, mounts, snapshots, expansion, and topology considerations.
Experience troubleshooting persistent storage consumed by Kubernetes.
Strong understanding of IP networking, Ethernet, InfiniBand, or other high‑speed interconnects.
Ability to interpret system logs, Kubernetes events, CSI logs, metrics, alerts, and
Experience with monitoring, observability, and alerting platforms.
Experience with incident management, problem management, change management, and technical escalation processes.
Ability to troubleshoot methodically across hardware, operating systems, storage, file systems, Kubernetes, networking, and application layers.
Strong understanding of data‑centre fundamentals, including power, cooling, rack layouts, cabling, remote management, and hardware replacement procedures.
Strong written and verbal communication skills.
Ability to work independently on a customer site while collaborating effectively with distributed technical teams.
Willingness and ability to participate in on‑call or after‑hours support when required.
Experience supporting large‑scale or rapidly growing storage environments.
Experience with Kubernetes distributions such as Red Hat OpenShift, SUSE Rancher, VMware Tanzu, or equivalent platforms.
Familiarity with Helm, Operators, Custom Resource Definitions, YAML, and Kubernetes troubleshooting tools.
Experience with Prometheus, Grafana, Alertmanager, OpenTelemetry, or comparable observability platforms.
Working knowledge of Ansible, Python, Bash, or other automation technologies.
Experience with Git‑based configuration management and infrastructure‑as‑code practices.
Familiarity with S3 or object‑storage concepts and data‑movement tools.
Experience with authentication and authorization technologies such as LDAP, Active Directory, Kerberos, and TLS certificates.
Knowledge of DNS, NTP, DHCP, routing, VLANs, MTU, firewall policies, and
Experience with high‑availability design, quorum, failover, replication, and disaster recovery.
Familiarity with ITIL‑based service management processes.
Experience preparing operational reports, service reviews, capacity forecasts, and executive summaries.
Relevant certifications in Linux, Kubernetes, cloud, networking, or storage.
Knowledge of Mandarin Chinese would be an advantage.